November 20, 2019 NHTSA CAMPAIGN NUMBER: 19V835000
Insufficiently Tightened Lug Nuts
If the lug nuts were not properly tightened, they can loosen, causing the to wheel separate from the vehicle, increasing the risk of a crash.
NHTSA Campaign Number: 19V835
Manufacturer Isuzu
Technical Center of America, Inc.
Components WHEELS
Potential Number of Units Affected 1,926
Summary
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2017-2020 NPR-HD, 2019-2020 NPR-XD, NQR, NRR, Chevrolet 4500HD, Chevrolet 5500HD and Chevrolet 5500XD, and 2020 Chevrolet 4500XD vehicles. The lug nuts on the rear outer wheels may not have been properly tightened when installed onto the rear axles.
Remedy
Isuzu will notify owners, and dealers will inspect the rear outer wheel lug nuts and tightening or replacing them as necessary, free of charge. The recall began December 20, 2019. Owners may contact Isuzu customer service at 1-866-441-9638 or Chevrolet customer service at 1-800-222-1020. Isuzu’s number for this recall is V1906.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Isuzu Truck has a Recall
BULLETIN NUMBER:
CB19-E-002A
ISSUE DATE:
DECEMBER 2019
GROUP:
FRAME, SUSPENSION, STEERING, WHEELS AND TIRES
IMPORTANT SAFETY RECALL
REAR OUTER WHEEL NUT INSPECTION AND TORQUE โ 19V-835
(Transport Canada 2019-586)
AFFECTED VEHICLES
- 2019 and 2020 (and one U.S. 2017) Isuzu N-Series Vehiclesย Equipped with Diesel Engines
This bulletin supersedes campaign bulletin CB19-E-002. This bulletin is being revised to include the sample owner letters for US and Canada. Please discard previous campaign bulletin CB19-E-002.
INFORMATION
CONDITION
Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2017, 2019 and 2020 Isuzu N-Series vehicles equipped with diesel engines. In some of the affected vehicles, the rear outer wheel lug nuts may not have been properly tightened and/or torqued when installed onto the rear axles at the Baltimore port. The lug nuts may loosen and the wheel may ultimately separate from the vehicle, increasing the risk of a crash and/or injury to persons or property.
CORRECTION
Isuzu dealers are to inspect the rear outer wheels and lug nuts on both driver and passenger sides on affected vehicles and will properly tighten or install new lug nuts if necessary. This service will be performed free of charge.
VEHICLES INVOLVED
Involved are certain 2017, 2019 and 2020 Isuzu N-Series vehicles equipped with diesel engines.
Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Isuzu Vehicle Inquiry System (IVIS).
For dealers with involved vehicles, a report of involved vehicles containing the complete vehicle identification numbers has been or will be provided. Dealers will not have a report available if they have no involved vehicles currently assigned.
SERVICE PROCEDURE
- Place the vehicle in park, apply the parking brake, and remove the key from the engine control switch.
- Inspect both driver side and passenger side rear outer wheels to ensure all lug nuts are present. Replace any missing lug nuts as necessary. Proceed to next step for proper torqueing procedure.
- Using an appropriate torque wrench, properly tighten all of the driver and passenger side rear outer wheel lug nuts to 500 Nm (362 lb ft) in the sequence set forth in Figure 1 below.
NOTE: Driver side rear outer wheel nuts are left-hand threaded and must be torqued counter-clockwise.
 |
| Figure 1 |
- Proceed to Applying the Campaign Label.
APPLYING THE CAMPAIGN LABEL
- Using a ball-point pen, fill in a campaign label (Part No. 2-90028-700-0) with Campaign Number V1906, Isuzu dealer code, and repair date.
- Affix the campaign label onto the driver’s side B-pillar.
CLAIM INFORMATION
Refer to the Isuzu ICS Claims Processing Manual for details on Campaign Claim Submission.
Submit only one claim as indicated below.
| Labor Code | Description | Labor Hours |
|---|---|---|
| V1906 | Rear Outer Wheel Inspection & Torque (both driver and passenger side) | 0.3 |
Includes 0.1 hours for administrative allowance
DEALER RESPONSIBILITY
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of the vehicle, or ownership. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to perform the required correction according to the instructions contained in this bulletin. Program followup cards should not be used for this purpose, since the customers may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service, you must take the steps necessary to ensure the recall remedy has been implemented before selling or releasing the vehicle.
Important:
As required by Federal law, dealers are not to deliver any new vehicle in their inventory, which is covered by a Safety Recall, until the necessary remedy has been performed.
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Isuzu Vehicle Inquiry Systems (IVIS). Not all vehicles may be involved.
For dealers with involved vehicles, a listing of involved vehicles containing the complete vehicle identification numbers has been or will be provided. Dealers will not have a report available if they have no involved vehicles currently assigned.
OWNER NOTIFICATION
Notification letters will be sent to owners of affected vehicles already retailed in the United States and Canada.
[SAMPLE OWNER LETTER โ US]
IMPORTANT SAFETY RECALL
NHTSA Recall 19V-835
This notice applies to your vehicle, <VIN>
DECEMBER 2019
Dear Customer,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Your vehicle <VIN> <MY> model year Isuzu <SERIES> is involved in safety recall NHTSA 19V-835.
WHAT IS THE CONDITION?
Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2017, 2019 and 2020 Isuzu N-Series vehicles equipped with diesel engines. In some of the affected vehicles, the rear outer wheel lug nuts may not have been properly tightened and/or torqued when installed onto the rear axles at the Baltimore port. The lug nuts may loosen and the wheel may ultimately separate from the vehicle, increasing the risk of a crash and/or injury to persons or property.
WHAT WE WILL DO
Isuzu dealers are to inspect the rear outer wheels and lug nuts on both driver and passenger sides on affected vehicles and will properly tighten or install new lug nuts if necessary. This service will be performed free of charge.
WHAT YOU SHOULD DO
Visually inspect the lug nuts and, if any are missing or appear to be loose, bring the vehicle to your Isuzu dealer as soon as possible for service. Even if the lug nuts do not appear to be loose, make an appointment as soon as possible to have them properly tightened. You can reduce the potential for additional loosening of the lug nuts by operating the vehicle at a reduced load. Although not necessary, please present this Owner Notification Letter at the time of your appointment or refer to Campaign Service Bulletin CB19-E-002A. Isuzu estimates that the inspection and torque procedure will take approximately 12 minutes to perform. However additional time may be necessary due to the dealerโs schedule and/or if additional repairs are necessary. To locate the nearest Isuzu dealer you can visit our website at www.isuzucv.com or contact our Customer Relations Department at the number listed below.
Isuzu Commercial Truck of America
Customer Relations
1-866-441-9638
If you have any difficulty having this recall performed, we recommend that you call Isuzu customer relations at 1-866-441-9638. If you are still not satisfied that we have remedied this situation without charge, and within a reasonable amount of time, you may wish to write to the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington DC 20590, or call the agencyโs toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
We regret any inconvenience which this action may cause you.
Sincerely,
Isuzu Commercial Truck of America, Inc.
Important: If you have sold or traded your Isuzu vehicle, please enter the owner’s name and address, if known, on the attached “Change of Information” postcard, tear off at both perforations, and drop it in the mail. Postage has already been paid. We will contact the new owner.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Lessor means a person or entity that is the owner, as reflected on the vehicle title, of any five or more leased vehicles.
[SAMPLE OWNER LETTER โ CANADA]
IMPORTANT SAFETY RECALL
This notice applies to your vehicle, <VIN>
<MY> model year ISUZU <SERIES>
DECEMBER 2019
Dear Customer,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Safety Recall Transport Canada 2019-586.
WHAT IS THE CONDITION?
Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2019 and 2020 Isuzu N-Series vehicles equipped with diesel engines. In some of the affected vehicles, the rear outer wheel lug nuts may not have been properly tightened and/or torqued when installed onto the rear axles at the Baltimore port. The lug nuts may loosen and the wheel may ultimately separate from the vehicle, increasing the risk of a crash and/or injury to persons or property.
WHAT WE WILL DO
Isuzu dealers are to inspect the rear outer wheels and lug nuts on both driver and passenger sides on affected vehicles and will properly tighten or install new lug nuts if necessary. This service will be performed free of charge.
WHAT YOU SHOULD DO
Visually inspect the lug nuts and, if any are missing or appear to be loose, bring the vehicle to your Isuzu dealer as soon as possible for service. Even if the lug nuts do not appear to be loose, make an appointment as soon as possible to have them properly tightened. You can reduce the potential for additional loosening of the lug nuts by operating the vehicle at a reduced load. Although not necessary, please present this Owner Notification Letter at the time of your appointment or refer to Campaign Service Bulletin CB19-E-002A. Isuzu estimates that the inspection and torque procedure will take approximately 12 minutes to perform. However additional time may be necessary due to the dealerโs schedule and/or if additional repairs are necessary. To locate the nearest Isuzu dealer you can visit our website at www.isuzutruck.ca or contact our Customer Relations Department at the number listed below.
Isuzu Commercial Truck of Canada
Customer Relations
1-866-441-9638
If you have questions or concerns that your Isuzu dealer is unable to answer, please contact our Customer Relations Department at 1-866-441-9638.
We regret any inconvenience which this action may cause you.
Sincerely,
Isuzu Commercial Truck of Canada, Inc.
Important: If you have sold or traded your Isuzu vehicle, please enter the owner’s name and address, if known, on the attached “Change of Information” postcard, tear off at both perforations, and drop it in the mail. Postage has already been paid. We will contact the new owner.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Lessor means a person or entity that is the owner, as reflected on the vehicle title, of any five or more leased vehicles.
DECEMBER 2019
Safety Recall NHTSA 19V-835 / TC 2019-586
Campaign Bulletin CB19-E-002A
IMPORTANT SAFETY RECALL
REAR OUTER WHEEL NUT INSPECTION AND TORQUE 19V-835
(Transport Canada 2019-586)
To: Isuzu Commercial Truck Service Managers and Parts Managers
This notice and Campaign Bulletin CB19-E-002A with sample owner letters are being sent to update you about Safety Recall โ Rear Outer Wheel Nut Inspection and Torque in certain Isuzu commercial vehicles.
AFFECTED VEHICLES
- 2019 and 2020MY Isuzu N-Series Vehicles (and one 2017 US Isuzu N-Series Vehicle) Equipped with Diesel Engines
CONDITION
Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2017, 2019 and 2020MY Isuzu N-Series vehicles equipped with diesel engines. In some of the affected vehicles, the outer rear wheel lug nuts may not have been properly tightened and/or torqued when installed onto the rear axles at the Baltimore port. The lug nuts may loosen and the wheel may ultimately separate from the vehicle, increasing the risk of a crash and/or injury to persons or property.
CORRECTION
Isuzu dealers are to inspect the rear outer wheels and lug nuts on both driver and passenger sides on affected vehicles and will properly tighten or install new lug nuts if necessary. This service will be performed free of charge.
VEHICLES INVOLVED
Involved are certain 2017, 2019 and 2020MY Isuzu N-Series vehicles equipped with diesel engines.
OWNER NOTIFICATION
OWNER NOTIFICATION WILL BEGIN DECEMBER 20, 2019.
Please ensure that all appropriate personnel within your dealership are aware of this Safety Recall โ Rear Outer Wheel Nut Inspection and Torque and that the necessary repairs are performed on all affected vehicles either in your inventory or brought into your dealership for repair per the above instructions.
Isuzu Commercial Truck of America, Inc.
Customer Relations Department
1400 S. Douglass Road, Suite 100, Anaheim, CA 92806 *1-866-441-9638
DOC ID: DN_19V835_20191213
STOP SALE AND DELIVERY โ SAFETY RECALL
Date: November 20, 2019
Subject: Stop Sale and Delivery for Upcoming Safety Recall
Affected Models:
- 2019 and 2020 Isuzu N-Series Vehicles (and one 2017 Isuzu N-Series Vehicle) Equipped with Diesel Engines
To: Isuzu Dealer Principal, Sales Manager and Service Manager
Effective immediately, stop the sale and delivery of affected vehicles in your inventory, even if a customer has purchased an affected vehicle. We are in the process of taking steps to address a safety related defect in these vehicles. Federal law prohibits the sale and delivery to customers of any vehicle containing a safety defect. You must not deliver any covered vehicles to customers until after the vehicle has been remedied.
WHAT IS THE CONDITION?
Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2017, 2019 and 2020 Isuzu N-Series vehicles equipped with diesel engines. In some of the affected vehicles, the outer rear wheel lug nuts may not have been properly tightened and/or torqued when installed onto the rear axles at the Baltimore port. The lug nuts may loosen and the wheel may ultimately separate from the vehicle, increasing the risk of a crash and/or injury to persons or property.
WHAT WE WILL DO
Isuzu Commercial Truck of America, Inc. has issued this notice, an affected inventory report (for dealers with involved inventory) and Campaign Bulletin CB19-E-002, which provides the recall remedy instructions.
WHAT YOU SHOULD DO
Confirm the affected vehicles in dealer inventory, open a repair order referencing this Stop Sale and perform the remedy procedure set forth Campaign Bulletin CB19-E-002.
IMPORTANT: Always confirm vehicle eligibility prior to beginning repairs by using the Isuzu Vehicle Inquiry System (IVIS).
You will receive another notice regarding owner notification as well as a revised campaign bulletin containing sample owner letters as soon as the owner notification schedule is available and once the owner letter has been approved by NHTSA.
We regret any inconvenience this action may cause you.
Sincerely,
Isuzu Commercial Truck of America, Inc.
Isuzu Commercial Truck of America, Inc.
Customer Relations Department
1400 S. Douglass Road, Suite 100, Anaheim, CA 92806 *1-866-441-9638
DOC ID: SS_V1906_20191120
V1906
Chronology of Defect / Noncompliance Determination
573.6 (c) (6) (7)
The NโDiesel vehicles are shipped from Japan to the United States. The vehicles have two steer tires on the front axle and four drive tires on the rear axle. During transport, the rear outer wheels are mounted to the chassis of the vehicle. In normal operation, the wheels are then installed on the rear axle once the truck is wholesaled and as it is otherwise being prepared for delivery to a bodybuilder or dealer. The rear wheel lug nuts are tightened, torqued and marked (with a marker). Before being released, the vehicles undergo a final quality control inspection. Trucks that have not yet been wholesaled will receive periodic maintenance. In April, 2019, due to high demand, staff at the Baltimore port began to install the rear wheels on some of the vehicles during maintenance rather than during the preโdelivery process in order to reduce the burden on the installation staff. In addition, temporary staff was added to the Baltimore port beginning in late April, 2019.
On October 15, 2019, Isuzu received a report indicating that 2 outer wheel lug nuts were found loose and were backing away from the wheel on a vehicle with about 100 miles of use. Isuzu immediately reviewed warranty claims and identified three pertinent claims indicating that 1โ3 lug nuts were found to be missing. The affected vehicles had repair order dates between June 11 and September 16, 2019, and mileages between 72โ8793 miles at the time of the repair. Each of the vehicles had been processed through the Baltimore port. Two of the warranty claims involved vehicles that had been processed in early April, 2019. While Isuzu will periodically receive isolated reports about lug nuts, the last such report or claim had been received in May, 2018, suggesting that this issue began in early April, 2019.
A containment hold was initiated at the Baltimore port on October 17, 2019. That same day, Isuzu conducted an audit of 61 vehicles that were at the Baltimore port which were being prepared for shipping and found 17 with either loose or underโtorqued lug nuts. Each of those 61 vehicles was reworked (every lug nut was torqued to spec) and released. For all newly processed (or to be processed) vehicles the hold remained in place until an additional torque wrench arrived at the Baltimore port and new measures were implemented on October 22, 2019 to improve quality control.
Isuzu processed the issue through its internal investigation process, and on November 13, 2019 decided to conduct a safety recall in the field to inspect the outer rear wheel lug nuts on potentially affected vehicles processed through the Baltimore port starting between April 1, 2019 and October 17, 2019 and to tighten and properly torque the lug nuts if necessary.
SEOCONTENT-START
V1906
ISUZU MOTORS LIMITED CONFIDENTIAL BUSINESS INFORMATION
Chronology of Defect / Noncompliance Determination 573.6 (c) (6) (7)
The NโDiesel vehicles are shipped from Japan to the United States. The vehicles have two steer tires on the front axle
and four drive tires on the rear axle. During transport, the rear outer wheels are mounted to the chassis of the vehicle.
In normal operation, the wheels are then installed on the rear axle once the truck is wholesaled and as it is otherwise
being prepared for delivery to a bodybuilder or dealer. The rear wheel lug nuts are tightened, torqued and marked
(with a marker). Before being released, the vehicles undergo a final quality control inspection. Trucks that have not yet
been wholesaled will receive periodic maintenance. In April, 2019, due to high demand, staff at the Baltimore port
began to install the rear wheels on some of the vehicles during maintenance rather than during the preโdelivery
process in order to reduce the burden on the installation staff. In addition, temporary staff was added to the
Baltimore port beginning in late April, 2019.
On October 15, 2019, Isuzu received a report indicating that 2 outer wheel lug nuts were found loose and were backing
away from the wheel on a vehicle with about 100 miles of use. Isuzu immediately reviewed warranty claims and
identified three pertinent claims indicating that 1โ3 lug nuts were found to be missing. The affected vehicles had repair
order dates between June 11 and September 16, 2019, and mileages between 72โ8793 miles at the time of the repair.
Each of the vehicles had been processed through the Baltimore port. Two of the warranty claims involved vehicles that
had been processed in early April, 2019. While Isuzu will periodically receive isolated reports about lug nuts, the last
such report or claim had been received in May, 2018, suggesting that this issue began in early April, 2019.
A containment hold was initiated at the Baltimore port on October 17, 2019. That same day, Isuzu conducted an audit
of 61 vehicles that were at the Baltimore port which were being prepared for shipping and found 17 with either loose
or underโtorqued lug nuts. Each of those 61 vehicles was reworked (every lug nut was torqued to spec) and released.
For all newly processed (or to be processed) vehicles the hold remained in place until an additional torque wrench
arrived at the Baltimore port and new measures were implemented on October 22, 2019 to improve quality control.
Isuzu processed the issue through its internal investigation process, and on November 13, 2019 decided to conduct a
safety recall in the field to inspect the outer rear wheel lug nuts on potentially affected vehicles processed through the
Baltimore port starting between April 1, 2019 and October 17, 2019 and to tighten and properly torque the lug nuts if
necessary.
SEOCONTENT-END
17 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| CHEVROLET | 4500HD | 2019-2020 |
| CHEVROLET | 4500XD | 2020 |
| CHEVROLET | 5500HD | 2019-2020 |
| CHEVROLET | 5500XD | 2019-2020 |
| ISUZU | NPR HD | 2017-2020 |
| ISUZU | NPR XD | 2019-2020 |
| ISUZU | NQR | 2019-2020 |
| ISUZU | NRR | 2019-2020 |
20 Associated Document
Owner Notification Letter(Part 577)
RCONL-19V835-0408.pdf 136.168KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V835-6079.pdf 206.892KB
Manufacturer Notices(to Dealers,etc)
RCMN-19V835-7431.pdf 140.049KB
Manufacturer Notices(to Dealers,etc)
Remedy Instructions and TSB
RCRIT-19V835-8907.pdf 360.005KB
Safety Bulletin
RCSB-19V835-9165.pdf 160.429KB
Recall Quarterly Report #1, 2019-4
RCLQRT-19V835-1401.PDF 211.154KB
Recall Quarterly Report #2, 2020-1
RCLQRT-19V835-5281.PDF 211.256KB
Remedy Instructions and TSB
RCRIT-19V835-6966.pdf 141.783KB
Remedy Instructions and TSB
RCRIT-19V835-4015.pdf 209.441KB
Manufacturer Notices(to Dealers,etc)
Manufacturer Notices(to Dealers,etc)
Defect Notice 573 Report
RCLRPT-19V835-4385.PDF 218.482KB
Manufacturer Notices(to Dealers,etc)
Manufacturer Notices(to Dealers,etc)
RCMN-19V835-1254.pdf 124.858KB
Manufacturer Notices(to Dealers,etc)
Miscellaneous Document- Supplemental Chronology
RMISC-19V835-8944.pdf 100.674KB
Recall Acknowledgement
RCAK-19V835-1083.pdf 244.947KB
Recall Quarterly Report #3, 2020-2
RCLQRT-19V835-8531.PDF 211.339KB
Recall Quarterly Report #4, 2020-3
RCLQRT-19V835-4196.PDF 211.45KB
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