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May 20, 2022 NHTSA CAMPAIGN NUMBER: 22V362000
Incorrect Size Fuel Quick Connector May Leak
A fuel leak in the presence of an ignition source can increase the risk of a fire. Air intake into the fuel hose increases the risk of engine stalling, increasing the risk of a crash.
NHTSA Campaign Number: 22V362
Manufacturer Isuzu Technical Center of America, Inc.
Components FUEL SYSTEM, DIESEL
Potential Number of Units Affected 154
Summary
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain FTR and FVR trucks. The quick connector used to connect the fuel suction hose to the fuel inlet pipe of the engine is too large. The larger diameter of the quick connector may cause inadequate sealing, resulting in a fuel leak. In addition, the gap may cause air to be sucked into the fuel hose while the engine is running.
Remedy
Dealers will replace the quick connector with the correct size quick connector, free of charge. Owner notification letters were mailed on June 24, 2022. Owners may contact Isuzu’s customer service at 1-866-441-9638. Isuzu’s number for this recall is V2201.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Isuzu Truck has a Recall
BULLETIN NUMBER:
CB22-J-001B
ISSUE DATE:
JUNE 2022
GROUP:
ENGINE
IMPORTANT SAFETY RECALL
FUEL LINE QUICK CONNECTOR REPLACEMENT – 22V-362
(Transport Canada 2022-265)
AFFECTED VEHICLES
- 2022MY Isuzu F-Series Vehicles Produced Through January 31, 2022
This bulletin supersedes previous campaign bulletin CB22-J-001A. This bulletin is being updated to include US and Canada sample owner letters. Please discard previous campaign bulletin CB22-J-001A.
CONDITION
Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2022MY Isuzu F-Series vehicles produced through January 31, 2022. In the affected vehicles, the quick connector used to connect the fuel suction hose to the fuel inlet pipe of the engine was incorrectly sized with a larger quick connector. Because of the larger diameter of the quick connector, the sealing performance at this connection point is inadequate, resulting in the possibility of diesel fuel leakage from the connection point during the manufacturing or servicing process, which potentially increases the risk of a fire. It is also possible that the gap may allow outside air to be sucked into the fuel hose while the engine is running. Air intake into the fuel hose potentially increases the risk of engine stalling, which could lead to a crash.
CORRECTION
Isuzu dealers will replace the fuel line quick connector with a new, appropriately sized, quick connector. This service will be performed free of charge.
VEHICLES INVOLVED
Involved are 2022MY Isuzu F-Series vehicles produced through January 31, 2022.
PARTS INFORMATION
Part Number | Description | QTY |
8-97272-194-0 | FITTING; FUEL INLET | 1 |
SERVICE PROCEDURE
- Apply the parking brake and block the rear wheels.
- Per the instructions in the applicable Work Shop Manual (WSM), safely tilt the cab and install the safety lock pin.
- Locate the larger, forward most flexible fuel feed hose where it connects to the left side of the engine. (See Figures 1 and 2.)
- Place a drip pan on the ground underneath this hose to catch any residual fuel when the line is disconnected.
- Pull the lock tabs of the red lock to the rear of the quick-connect fitting while lifting the lock upwards to the unlocked position. (See Figures 3 and 4.)
- With the quick-connect fitting in the unlocked position, pull the flexible fuel feed hose straight outwards to disconnect it from the engine.
- Use a pair of pliers to loosen and slide back the clamp that holds the quick-connect fitting in place. Slide the clamp approximately two inches back on the flexible fuel feed hose.
- Remove the old quick-connect fitting with the red lock. Twist the fitting as necessary to remove it from the fuel feed hose. Discard the old quick-connect fitting with the red lock.
- Insert the barbed portion of the new quick-connect fitting with blue lock into the flexible fuel feed hose. Ensure that the new fitting seats all the way up to the hose stopper. (See Figures 5 and 6.)
- Before putting the clamp back into place, test fit the connector onto the engine and rotate it as necessary to ensure that the blue lock is pointing straight towards the rear of the engine within a 90º arc. (See Figure 7.)
- Remove the quick-connect fitting from the engine and use a pair of pliers to install the clamp back in place. Apply a paint mark over the hose, clamp, and new fitting. (See Figure 8.)
- Push the new fitting onto the engine and listen for a “click”. Push the blue lock tab towards the fitting until it is in the locked position. (See Figures 9 and 10.)
- Adjust both fuel hoses as shown in Figure 11. The smaller return flexible fuel hose attaches to the clips on top of the larger fuel feed hose.
- Clean up any residual fuel and remove the drip pan.
- Start the engine and check for leaks.
- Per the instructions in the applicable WSM, remove and properly stow the safety lock pin and tilt the cab back down. Ensure the cab is locked into place.
DEALER RESPONSIBILITY
Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of the vehicle, or ownership. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to perform the required correction according to the instructions contained in this bulletin. Program follow-up cards should not be used for this purpose, since the owner notification letter has not yet been approved by NHTSA or sent to customers.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service, you must take the steps necessary to ensure the recall remedy has been implemented before selling or releasing the vehicle.
Important:
As required by Federal law, dealers are not to deliver any new vehicle in their inventory, which is covered by a Safety Recall, until the necessary remedy has been performed.
Dealers are to confirm vehicle eligibility prior to beginning repairs by using IVIS (Isuzu Vehicle Information System). Not all vehicles may be involved.
For dealers with involved vehicles, a listing of involved vehicles containing the complete vehicle identification numbers has been or will be provided. Dealers will not have a report available if they have no involved vehicles currently assigned.
OWNER NOTIFICATION
Samples of the recall letter that will be sent to owners of affected vehicles already retailed in the United States and Canada are attached below.
DET-22-058
Chronology of Defect / Noncompliance Determination
573.6 (c) (6) (7)
Describe the chronology of events leading up to the defect decision or test data for the noncompliance decision: (2000)
On March 22, 2022, Isuzu North America Corporation’s (INAC) production team was informed by a staff member of Builtmore, the Charlotte, Michigan factory that assembles current Isuzu F-series trucks, that a fuel leak had been detected on several trucks after a line worker primed the fuel pump. (The F-series is comprised exclusively of diesel trucks.) Priming the fuel pump is a step toward the end of the production process necessary to facilitate fuel flow to the engine and to purge air from the fuel line.
INAC QA, together with Isuzu Motors Limited (IML) and Isuzu Technical Center of America, Inc. (ITCA) (collectively, Isuzu), promptly launched an investigation; and a manufacturing plant Stop Ship was instituted as to completed vehicles on March 28, 2022. At the time this manufacturing plant Stop Ship was instituted, no vehicles produced after January 31, 2022 had been shipped from the plant to dealers, body builders, etc.
Isuzu determined that the wrong size quick connector fitting had been spec’d for these trucks. The fitting for the quick connector used to connect the fuel suction hose to the fuel inlet pipe of the engine was spec’d as Ø12.6 mm when it should have been Ø11.8 mm. On April 18, 2022 a running change in production was implemented to use the correct size fitting for the quick connector. Vehicles assembled between March 28 and April 18 did not leave Isuzu’s control (and were not shipped) until after the incorrect fitting was replaced with a correct one. However, Isuzu continued its investigation into the consequences of the error and specifically whether the issue presented an unreasonable risk to motor vehicle safety.
Isuzu’s investigation indicated that because the improperly sized fitting was on the suction side of the fuel supply system, actual diesel fuel leakage could occur during the fuel pump priming process in the factory, or during a similar process that occurs when the fuel system requires service. Isuzu believes it is unlikely that an ignition source sufficient to ignite diesel fuel would be present in the factory or service center. Isuzu also concluded that diesel fuel leakage is unlikely when the vehicle is running, because the fuel suction hose is not pressurized. Isuzu notes that the exhaust pipe is on the other side of the engine from the fuel suction hose. For these two reasons, Isuzu concluded that ignition resulting from fuel leakage while the vehicle is running is unlikely. However, Isuzu cannot completely rule out the possibility that diesel fuel leakage could occur away from a factory or service center.
Isuzu also ran some test drives of trucks containing the wrong quick connector fitting to determine if there were any consequences on engine operation, such as stalling. While Isuzu’s tests did not demonstrate any stalling events, Isuzu cannot completely rule out the possibility that air pockets in the fuel suction line could compromise the flow of fuel to the engine and potentially result in an engine stall.
Isuzu has received no warranty claims related to this issue, nor is it aware of any crashes or injuries associated with this issue.
On May 13, 2022, and in an abundance of caution, Isuzu made a determination to conduct a safety recall to address this issue in the affected vehicles in the field (the majority of which are believed still to be in the possession of Isuzu dealers).
2 Affected Products
Vehicles
MAKE | MODEL | YEAR |
ISUZU | FTR | 2022 |
ISUZU | FVR | 2022 |
13 Associated Documents
Manufacturer Notices(to Dealers,etc)
RCMN-22V362-6300.pdf 135.093KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V362-4991.pdf 133.214KB
Miscellaneous Document- Chronology
RMISC-22V362-5759.pdf 78.578KB
Recall Acknowledgement
RCAK-22V362-9322.pdf 645.348KB
Defect Notice 573 Report
RCLRPT-22V362-3443.PDF 215.567KB
Remedy Instructions and TSB
RCRIT-22V362-4230.pdf 698.518KB
Manufacturer Notices(to Dealers,etc)
ISSUED Owner Notification Letter(Part 577)
RCONL-22V362-3226.pdf 256.426KB
Remedy Instructions and TSB
RCRIT-22V362-9947.pdf 734.924KB
Recall Quarterly Report #1, 2022-2
RCLQRT-22V362-5045.PDF 211.135KB
Recall Quarterly Report #2, 2022-3
RCLQRT-22V362-8948.PDF 211.233KB
Recall Quarterly Report #3, 2022-4
RCLQRT-22V362-6759.PDF 211.316KB
Recall Quarterly Report #4, 2023-1
RCLQRT-22V362-6532.PDF 211.422KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V362&docType=RCL
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SEOCONTENT-START
IMPORTANT SAFETY RECALL FUEL LINE QUICK CONNECTOR REPLACEMENT – 22V-362 (Transport Canada 2022-265) 2022MY Isuzu F-Series Vehicles Produced Through January 31, 2022 This bulletin supersedes previous campaign bulletin CB22-J-001A. This bulletin is being updated to include US and Canada sample owner letters. Please discard previous campaign bulletin CB22-J-001A. CONDITION Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2022MY Isuzu F-Series vehicles produced through January 31, 2022. In the affected vehicles, the quick connector used to connect the fuel suction hose to the fuel inlet pipe of the engine was incorrectly sized with a larger quick connector. Because of the larger diameter of the quick connector, the sealing performance at this connection point is inadequate, resulting in the possibility of diesel fuel leakage from the connection point during the manufacturing or servicing process, which potentially increases the risk of a fire. It is also possible that the gap may allow outside air to be sucked into the fuel hose while the engine is running. Air intake into the fuel hose potentially increases the risk of engine stalling, which could lead to a crash. CORRECTION Isuzu dealers will replace the fuel line quick connector with a new, appropriately sized, quick connector. This service will be performed free of charge. VEHICLES INVOLVED Involved are 2022MY Isuzu F-Series vehicles produced through January 31, 2022. Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using IVIS (Isuzu Vehicle Information System). For dealers with involved vehicles, a report of involved vehicles containing the complete vehicle identification numbers has been or will be provided. Dealers will not have a report available if they have no involved vehicles currently assigned. AFFECTED VEHICLES INFORMATION IMPORTANT SERVICE INFORMATION FOR: SERVICE MANAGER SERVICE ADVISOR TECHNICIAN PARTS DEPARTMENT WARRANTY PERSONNEL BULLETIN NUMBER: CB22-J-001B ISSUE DATE: JUNE 2022 GROUP: ENGINE CV 2 PARTS INFORMATION Due to the small number of vehicles affected by the recall, parts have been MAC (Manual Allocation Code) coded to reserve parts only for the affected vehicles. Place your order on a “Daily” order. Part orders will be reviewed daily. If there is any concern with your dealer’s order you will be contacted by Isuzu Commercial Truck of America (ICTA) prior to a release of the remedy parts. Have the VIN number for your affected vehicle available in case you are contacted by ICTA. Part Number Description QTY 8-97272-194-0 FITTING; FUEL INLET 1 1. Apply the parking brake and block the rear wheels. 2. Per the instructions in the applicable Work Shop Manual (WSM), safely tilt the cab and install the safety lock pin. 3. Locate the larger, forward most flexible fuel feed hose where it connects to the left side of the engine. (See Figures 1 and 2.) Figure 1 Figure 2 4. Place a drip pan on the ground underneath this hose to catch any residual fuel when the line is disconnected. 5. Pull the lock tabs of the red lock to the rear of the quick-connect fitting while lifting the lock upwards to the unlocked position. (See Figures 3 and 4.) SERVICE PROCEDURE 3 Figure 3 – Locked Position Figure 4 – Unlocked Position 6. With the quick-connect fitting in the unlocked position, pull the flexible fuel feed hose straight outwards to disconnect it from the engine. 7. Use a pair of pliers to loosen and slide back the clamp that holds the quick-connect fitting in place. Slide the clamp approximately two inches back on the flexible fuel feed hose. 8. Remove the old quick-connect fitting with the red lock. Twist the fitting as necessary to remove it from the fuel feed hose. Discard the old quick-connect fitting with the red lock. 9. Insert the barbed portion of the new quick-connect fitting with blue lock into the flexible fuel feed hose. Ensure that the new fitting seats all the way up to the hose stopper. (See Figures 5 and 6.) Figure 5 Figure 6 10. Before putting the clamp back into place, test fit the connector onto the engine and rotate it as necessary to ensure that the blue lock is pointing straight towards the rear of the engine within a 90º arc. (See Figure 7.) Hose Stopper 4 Figure 7 11. Remove the quick-connect fitting from the engine and use a pair of pliers to install the clamp back in place. Apply a paint mark over the hose, clamp, and new fitting. (See Figure 8.) Figure 8 12. Push the new fitting onto the engine and listen for a “click”. Push the blue lock tab towards the fitting until it is in the locked position. (See Figures 9 and 10.) 5 Figure 9 – Unlocked Position Figure 10 – Locked Position 13. Adjust both fuel hoses as shown in Figure 11. The smaller return flexible fuel hose attaches to the clips on top of the larger fuel feed hose. Figure 11 14. Clean up any residual fuel and remove the drip pan. 15. Start the engine and check for leaks. 16. Per the instructions in the applicable WSM, remove and properly stow the safety lock pin and tilt the cab back down. Ensure the cab is locked into place. 17. Proceed to Applying the Campaign Label. APPLYING THE CAMPAIGN LABEL 18. Using a ball-point pen, fill in a campaign label (Part No. 2-90028-700-0) with Campaign Number 22V-362 (US) or 2022-265 (Canada), Isuzu dealer code, and repair date. 19. Affix the campaign label onto the driver’s side B-pillar. 6 CLAIM INFORMATION Refer to the Isuzu ICS Claims Processing Manual for details on Campaign Claim Submission. Submit only one claim as indicated below. Labor Code Description Labor Hours V2201 Fuel Line Quick Connector Replacement 0.4 Includes 0.1 hours for administrative allowance DEALER RESPONSIBILITY Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of the vehicle, or ownership. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to perform the required correction according to the instructions contained in this bulletin. Program follow-up cards should not be used for this purpose, since the owner notification letter has not yet been approved by NHTSA or sent to customers. In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service, you must take the steps necessary to ensure the recall remedy has been implemented before selling or releasing the vehicle. Important: As required by Federal law, dealers are not to deliver any new vehicle in their inventory, which is covered by a Safety Recall, until the necessary remedy has been performed. Dealers are to confirm vehicle eligibility prior to beginning repairs by using IVIS (Isuzu Vehicle Information System). Not all vehicles may be involved. For dealers with involved vehicles, a listing of involved vehicles containing the complete vehicle identification numbers has been or will be provided. Dealers will not have a report available if they have no involved vehicles currently assigned. OWNER NOTIFICATION Samples of the recall letter that will be sent to owners of affected vehicles already retailed in the United States and Canada are attached below. 7 [SAMPLE OWNER LETTER – US] IMPORTANT SAFETY RECALL NHTSA Recall 22V-362 This notice applies to your vehicle, JUNE 2022 Dear Customer, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Your vehicle model year Isuzu F-Series vehicle is involved in safety recall NHTSA 22V-362. WHAT IS THE CONDITION? Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2022MY Isuzu F-Series vehicles produced through January 31, 2022. In the affected vehicles, the quick connector used to connect the fuel suction hose to the fuel inlet pipe of the engine was incorrectly sized with a larger quick connector. Because of the larger diameter of the quick connector, the sealing performance at this connection point is inadequate, resulting in the possibility of diesel fuel leakage from the connection point during the manufacturing or servicing process, which potentially increases the risk of a fire. It is also possible that the gap may allow outside air to be sucked into the fuel hose while the engine is running. Air intake into the fuel hose potentially increases the risk of engine stalling, which could lead to a crash. WHAT WE WILL DO Isuzu dealers will replace the fuel line quick connector with a new, appropriately sized, quick connector. This service will be performed free of charge. WHAT YOU SHOULD DO We recommend that you contact your Isuzu dealer to schedule an appointment. Although not necessary, please present this Owner Notification Letter at the time of your appointment or refer to Campaign Service Bulletin CB22-J-001B. We estimate that the inspection may take 24 minutes to perform. Additional time may be necessary depending on how appointments are scheduled and processed at your dealership. To locate the nearest Isuzu dealer you can visit our website at www.isuzucv.com or contact our Customer Relations Department at the number listed below. Isuzu Commercial Truck of America Customer Relations 1-866-441-9638 If you have any difficulty having this recall performed, we recommend that you call Isuzu customer relations at 1-866-441-9638. If you are still not satisfied that we have remedied this situation without charge, and within a reasonable amount of time, you may wish to write to the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington DC 20590, or call the agency’s toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.nhtsa.gov. We regret any inconvenience this action may cause you. Sincerely, Isuzu Commercial Truck of America, Inc. Important: If you have sold or traded your Isuzu vehicle, please enter the owner’s name and address, if known, on the attached “Change of Information” postcard, tear off at both perforations, and drop it in the mail. Postage has already been paid. We will contact the new owner. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Lessor means a person or entity that is the owner, as reflected on the vehicle title, of any five or more leased vehicles. 8 [SAMPLE OWNER LETTER – CANADA] IMPORTANT SAFETY RECALL This notice applies to your vehicle, model year ISUZU F-SERIES JUNE 2022 Dear Customer, This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Safety Recall Transport Canada 2022-265. WHAT IS THE CONDITION? Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2022MY Isuzu F-Series vehicles produced through January 31, 2022. In the affected vehicles, the quick connector used to connect the fuel suction hose to the fuel inlet pipe of the engine was incorrectly sized with a larger quick connector. Because of the larger diameter of the quick connector, the sealing performance at this connection point is inadequate, resulting in the possibility of diesel fuel leakage from the connection point during the manufacturing or servicing process, which potentially increases the risk of a fire. It is also possible that the gap may allow outside air to be sucked into the fuel hose while the engine is running. Air intake into the fuel hose potentially increases the risk of engine stalling, which could lead to a crash. WHAT WE WILL DO Isuzu dealers will replace the fuel line quick connector with a new, appropriately sized, quick connector. This service will be performed free of charge. WHAT YOU SHOULD DO We recommend that you contact your Isuzu dealer to schedule an appointment. Although not necessary, please present this Owner Notification Letter at the time of your appointment or refer to Campaign Service Bulletin CB22-J-001B. We estimate that the inspection may take 24 minutes to perform. However additional time may be required if the rear axle U-bolt nuts need to be replaced. To locate the nearest Isuzu dealer you can visit our website at www.isuzutruck.ca or contact our Customer Relations Department at the number listed below. Isuzu Commercial Truck of Canada Customer Relations 1-866-441-9638 If you have questions or concerns that your Isuzu dealer is unable to answer, please contact our Customer Relations Department at 1-866-441-9638. We regret any inconvenience this action may cause you. Sincerely, Isuzu Commercial Truck of Canada, Inc. Important: If you have sold or traded your Isuzu vehicle, please enter the owner’s name and address, if known, on the attached “Change of Information” postcard, tear off at both perforations, and drop it in the mail. Postage has already been paid. We will contact the new owner. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Lessor means a person or entity that is the owner, as reflected on the vehicle title, of any five or more leased vehicles.
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BUSINESS REPLY MAIL FIRST-CLASS MAIL PERMIT NO. 106 ANAHEIM, CA L Tear here _j POSTAGE WILL BE PAID BY ADDRESSEE l111111 11111111•1••1l1l1111111111l1•ll•111•1•l11l111•l111•l11111• ISUZU COMMERCIAL TRUCK, INC. CUSTOMER RELATIONS PO BOX 66011 ANAHEIM CA 92816-9900 ISUZU ISUZU COMMERCIAL TRUCK OF AMERICA, INC. 1400 SOUTH DOUGLASS ROAD SUITE 100 ANAHEIM, CA 92806 IMPORTANT SAFETY RECALL INFORMATION Issued in Accordance With Federal Law II I I II NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES U.S. Dopo-t ol 1lar,tp0tl0fl0n NHisA SAFETY RECALL NOTICE IMPORTANT SAFETY RECALL NHTSA Recall 22V-362 This notice applies to your vehicle, JUNE2022 Dear Customer: is .. notic~ is s~nt to vou in accordance with the National Traffic and Motor Vehicle Safety Act. Your vehicle 2022 model year Isuzu F-Series vehicle is involved in safety recall NHTSA 22V-362. ——— WHAT IS THE CONDITION? Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2022MY Isuzu F-Series vehicles produced through January 31, 2022. In the affected vehicles, the quick connector used to connect the fuel suction hose to the fuel inlet pipe of the engine was inconectly sized with a larger quick connector. Because of the larger diameter of the quick connector, the sealing performance at this connection point is inadequate, resulting in the possibility of diesel fuel leakage from the connection point during the manufacturing or servicing process, which potentially increases the risk of a fire. It is also possible that the gap may allow outside air to be sucked into the fuel hose while the engine is running. Air intake into the fuel hose potentially increases the risk of engine stalling, which could lead to a crash. WHAT WE WILL DO Isuzu dealers will replace the fuel line quick connector with a new, appropriately sized, quick connector. This service will be performed free of charge. WHAT YOU SHOULD DO We recommend that you contact your Isuzu dealer to schedule an appointment. Although not necessary, please present this Owner Notification Letter at the time of your appointment or refer to Campaign Service Bulletin CB22-J-00 1B. We estimate that the inspection may take 24 minutes to perform. Additional time may be necessary depending on how appointments are scheduled and processed at your dealership. To locate the nearest Isuzu dealer you can visit our website at www.isuzucv.com or contact our Customer Relations Department at the number listed below. Isuzu Commercial Truck of America Customer Relations 1-866-441-9638 If you have any difficulty having this recall performed, we recommend that you call Isuzu customer relations at 1-866-441- 9638. If you are still not satisfied that we have remedied this situation without charge, and within a reasonable amount of time, you may wish to write to the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington DC 20590, or call the agency’s toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: l-800-424-9153), or go to http://www.nhtsa.gov. We regret any inconvenience this action may cause you. Sincerely, Isuzu Commercial Tmck of America, Inc. IMPORTANT: If you have sold or traded your Isuzu vehicle, please enter the owner’s name and address, if known, on the attached “Change of Information” postcard, tear off at both perforations, and drop it in the mail. Postage has already been paid. We will contact the new owner. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Lessor means a person or entity that is the owner, as reflected on the vehicle title, of any five or more leased vehicles. r Tearhere 7 DODD-DOD (00D)~uoqd □□□□□ ~ □□ ~ □□□□□□□□□□□□□□ ~ DDDDDDDDDDDDDDDDDDDDDDD □ ~w □□□□□□□□□□□□□□□□□□□□□□□□ ~~ NOLLVWllO.!INI SS:nl<I”‘([ -;–;–u~101s 0 nzns1
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Isuzu Commercial Truck of America, Inc. Customer Relations Department 1400 S. Douglass Road, Suite 100, Anaheim, CA 92806 *1-866-441-9638 DOC ID: SS_a_V2201_20220525 AMENDED STOP SALE AND DELIVERY – SAFETY RECALL Date: May 25, 2022 Subject: Amended Stop Sale and Delivery Notice for Upcoming Safety Recall Affected Models: 2022MY Isuzu F-Series Vehicles Produced through January 31, 2022 This notification amends the May 20, 2022 Stop Sale and Delivery Notice in order to provide additional information about ordering parts to complete this recall. To: Isuzu Dealer Principal, Sales Manager and Service Manager Effective immediately, stop the sale and delivery of affected vehicles in your inventory, even if a customer has purchased an affected vehicle. We are in the process of taking steps to address a safety related defect in these vehicles. Federal law prohibits the sale and delivery to customers of any vehicle containing a safety defect. You must not deliver any covered vehicles to customers until after the vehicle has been remedied. WHAT IS THE CONDITION? Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2022MY Isuzu F-Series vehicles produced through January 31, 2022. In the affected vehicles, the quick connector used to connect the fuel suction hose to the fuel inlet pipe of the engine was incorrectly sized with a larger quick connector. Because of the larger diameter of the quick connector, the sealing performance at this connection point is inadequate, resulting in the possibility of diesel fuel leakage from the connection point during the manufacturing or servicing process, which potentially increases the risk of a fire. It is also possible that the gap may allow outside air to be sucked into the fuel hose while the engine is running. Air intake into the fuel hose potentially increases the risk of engine stalling, which could lead to a crash. WHAT WE WILL DO Isuzu Commercial Truck of America, Inc. and Isuzu Commercial Truck of Canada, Inc. have issued this notice, an affected inventory report (for dealers with involved inventory) and Campaign Bulletin CB22-J-001A, which provides the recall remedy instructions. WHAT YOU SHOULD DO Confirm the affected vehicles in dealer inventory, open a repair order referencing this Stop Sale and perform the remedy procedure set forth Campaign Bulletin CB22-J-001. Due to the small number of vehicles affected by the recall, parts have been MAC (Manual allocation code) coded to reserve parts only for the affected vehicles. Place your order on a “Daily” order. Part orders will be reviewed daily. If there is any concern with your dealer’s order you will be contacted by Isuzu Commercial Truck of America (ICTA) prior to a release of the remedy parts. Have the VIN number for your affected vehicle available in case you are contacted by ICTA. IMPORTANT: Always confirm vehicle eligibility prior to beginning repairs by using the Isuzu Vehicle Information System (IVIS). You will receive another notice regarding owner notification as well as a revised campaign bulletin containing sample owner letters once they have been approved by NHTSA and Transport Canada. We regret any inconvenience this action may cause you. Sincerely, Isuzu Commercial Truck of America, Inc.
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Isuzu Commercial Truck of America, Inc. Customer Relations Department 1400 S. Douglass Road, Suite 100, Anaheim, CA 92806 *1-866-441-9638 DOC ID: SS_V2201_20220520 STOP SALE AND DELIVERY – SAFETY RECALL Date: May 20, 2022 Subject: Stop Sale and Delivery Notice for Upcoming Safety Recall Affected Models: 2022MY Isuzu F-Series Vehicles Produced through January 31, 2022 To: Isuzu Dealer Principal, Sales Manager and Service Manager Effective immediately, stop the sale and delivery of affected vehicles in your inventory, even if a customer has purchased an affected vehicle. We are in the process of taking steps to address a safety related defect in these vehicles. Federal law prohibits the sale and delivery to customers of any vehicle containing a safety defect. You must not deliver any covered vehicles to customers until after the vehicle has been remedied. WHAT IS THE CONDITION? Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2022MY Isuzu F-Series vehicles produced through January 31, 2022. In the affected vehicles, the quick connector used to connect the fuel suction hose to the fuel inlet pipe of the engine was incorrectly sized with a larger quick connector. Because of the larger diameter of the quick connector, the sealing performance at this connection point is inadequate, resulting in the possibility of diesel fuel leakage from the connection point during the manufacturing or servicing process, which potentially increases the risk of a fire. It is also possible that the gap may allow outside air to be sucked into the fuel hose while the engine is running. Air intake into the fuel hose potentially increases the risk of engine stalling, which could lead to a crash. WHAT WE WILL DO Isuzu Commercial Truck of America, Inc. and Isuzu Commercial Truck of Canada, Inc. have issued this notice, an affected inventory report (for dealers with involved inventory) and Campaign Bulletin CB22-J-001, which provides the recall remedy instructions. WHAT YOU SHOULD DO Confirm the affected vehicles in dealer inventory, open a repair order referencing this Stop Sale and perform the remedy procedure set forth Campaign Bulletin CB22-J-001. Due to the small number of vehicles affected by the recall, parts MUST be ordered VOR CC. Make sure you have your affected vehicle’s VIN available when placing the order. IMPORTANT: Always confirm vehicle eligibility prior to beginning repairs by using the Isuzu Vehicle Information System (IVIS). You will receive another notice regarding owner notification as well as a revised campaign bulletin containing sample owner letters once they have been approved by NHTSA and Transport Canada. We regret any inconvenience this action may cause you. Sincerely, Isuzu Commercial Truck of America, Inc.
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Isuzu Commercial Truck of America, Inc. Customer Relations Department 1400 S. Douglass Road, Suite 100, Anaheim, CA 92806 *1-866-441-9638 DOC ID: DN_22V362_20220622 JUNE 2022 Safety Recall 22V-362 (NHTSA) / 2022-265 (TC) Campaign Bulletin CB22-J-001B IMPORTANT SAFETY RECALL FUEL LINE QUICK CONNECTOR REPLACEMENT – 22V-362 (Transport Canada 2022-265) To: Isuzu Commercial Truck Service Managers and Parts Managers This notice and Campaign Bulletin CB22-J-001B are being sent to inform you about Safety Recall – Fuel Line Quick Connector Replacement in certain Isuzu commercial vehicles. AFFECTED VEHICLES 2022MY Isuzu F-Series Vehicles Produced Through January 31, 2022 CONDITION Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2022MY Isuzu F-Series vehicles produced through January 31, 2022. In the affected vehicles, the quick connector used to connect the fuel suction hose to the fuel inlet pipe of the engine was incorrectly sized with a larger quick connector. Because of the larger diameter of the quick connector, the sealing performance at this connection point is inadequate, resulting in the possibility of diesel fuel leakage from the connection point during the manufacturing or servicing process, which potentially increases the risk of a fire. It is also possible that the gap may allow outside air to be sucked into the fuel hose while the engine is running. Air intake into the fuel hose potentially increases the risk of engine stalling, which could lead to a crash. CORRECTION Isuzu dealers will replace the fuel line quick connector with a new, appropriately size, quick connector. This service will be performed free of charge. OWNER NOTIFICATION OWNER NOTIFICATION WILL BEGIN JUNE 24, 2022. Please ensure that all appropriate personnel within your dealership are aware of this Safety Recall – Fuel Line Quick Connector Replacement.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-362 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Isuzu Technical Center of America, Inc. Submission Date : MAY 20, 2022 NHTSA Recall No. : 22V-362 Manufacturer Recall No. : V2201 Manufacturer Information : Manufacturer Name : Isuzu Technical Center of America, Inc. Address : 46401 Commerce Center Drive Plymouth MI 48170-2473 Company phone : 866-441-9638 Population : Number of potentially involved : 154 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 ISUZU FTR Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : This recall applies to all MY 2022 Isuzu F-series trucks (with a Cummins diesel engine) built before 2/1/2022. [144 vehicles] [VIN 8: “F” Cummins Engine] No Chevrolet LCF (6500XD/7500XD) trucks are involved in this recall. Production Dates : OCT 07, 2021 – JAN 31, 2022 VIN Range 1 : Begin : 54DK6S1F1NSA50017 End : 54DK6S1F1NSA70039 ✔ Not sequential Vehicle 2 : 2022-2022 ISUZU FVR Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : This recall applies to all MY 2022 Isuzu F-series trucks (with a Cummins diesel engine) built before 2/1/2022. [10 Vehicles] [VIN 8: “F” Cummins Engine] No Chevrolet LCF (6500XD/7500XD) trucks are involved in this recall. Production Dates : DEC 08, 2021 – JAN 25, 2022 VIN Range 1 : Begin : 54DM6S1F9NSB50259 End : 54DM6S1F9NSB50603 ✔ Not sequential Part 573 Safety Recall Report 22V-362 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The quick connector used to connect fuel suction hose to the fuel inlet pipe of the engine was spec’d as Ø12.6 mm when it should have been Ø11.8 mm. Because of the larger diameter of the quick connector, the sealing performance at this connection point is inadequate, resulting in the possibility of diesel fuel leakage from the connection point during the manufacturing or servicing process. It is also possible that the gap may allow outside air to be sucked into the fuel hose while the engine is running. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Diesel fuel leakage in the presence of an ignition source potentially increases the risk of fire. Air intake into the fuel hose potentially increases the risk of engine stalling, which could lead to a crash. Description of the Cause : Incorrect design specification of the diameter of the quick connector. Identification of Any Warning that can Occur : The operator may notice engine crank delays, the engine failing to start, rough idling and/or possible illumination of the Check Engine Light. Involved Components : Component Name 1 : ASSEMBLY: FUEL HOSE Component Description : FUEL SUCTION HOSE TO ENGINE. Component Part Number : 8976665721 Supplier Identification : Component Manufacturer Name : FLUID ROUTING SOLUTIONS Address : 1921 N. Broad Street Lexington Tennessee 38351 Country : United States Chronology : Separately uploaded. Part 573 Safety Recall Report 22V-362 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Isuzu dealers will replace the quick connector with a different quick connector of the correct size (Ø11.8 mm). Parts are under warranty. How Remedy Component Differs from Recalled Component : Remedy component: The quick connector is Ø11.8 mm w/ blue connector lock Recalled component: The quick connector is Ø12.6 mm w/ red connector lock Identify How/When Recall Condition was Corrected in Production : Trucks built in production on or after April 18, 2022 have the correct size quick connector. Recall Schedule : Description of Recall Schedule : Isuzu will notify their respective vehicle owners and dealers of this recall. They will be informed that the recall repairs will be done free of charge. The recall owner notification is expected to begin June 24, 2022. For additional information, Isuzu owners may contact Isuzu Customer Relations at 1-866-441-9638. Planned Dealer Notification Date : MAY 20, 2022 – MAY 20, 2022 Planned Owner Notification Date : JUN 24, 2022 – JUN 24, 2022 * NR – Not Reported
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