V2401 – Mobileye Camera Cable Pinched – 2019-2024 Isuzu FTR & 2022-2024 FVR

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Isuzu Commercial Truck of America, Inc.
Customer Relations Department
1400 S. Douglass Road, Suite 100, Anaheim, CA 92806 *1-866-441-9638
DOC ID: SS_V2401_20240228
STOP SALE AND DELIVERY – SAFETY RECALL
Date: February 28, 2024
Subject: Stop Sale and Delivery for Upcoming Safety Recall
Affected Models:
•
Certain 2019-2024MY F-Series vehicles equipped with RPO Code I4V Mobileye Collision Warning System
To: Isuzu Dealer Principal, Sales Manager and Service Manager
Effective immediately, stop the sale and delivery of affected vehicles in your inventory, even if a customer has purchased an affected vehicle. We are in the process of taking steps to address a safety related defect in these vehicles. Federal law prohibits the sale and delivery to customers of any vehicle containing a safety defect. You must not deliver any covered vehicles to customers until after the vehicle has been remedied.
WHAT IS THE CONDITION?
Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2019-2024MY F-Series vehicles equipped with RPO Code I4V Mobileye Collision Warning System. In the affected vehicles, the Mobileye camera cable extends from the centrally mounted windshield camera to the left A-pillar of the vehicle. In some of the subject vehicles, the Mobileye camera cable was installed in a manner that allowed the cable to become damaged. In the event the camera cable is damaged, the potential exists for the turn signal indicator wire, in the cable, to become grounded to the vehicle cab. If this condition occurs, when using the turn signal(s) or hazard lights, up to 15 amps of unexpected current can flow into this circuit. This will result in a buildup of heat within two diodes in the T-harness located under the left side of the dash. Continued operation of the turn signal(s) or hazard lights results in gradual failure of the diode(s). The diode(s) can become hot enough to ignite the T-harness insulating material, resulting in a fire.
WHAT WE WILL DO
We are in the process of preparing a service procedure and procuring parts to remedy these vehicles. You will receive another notice regarding owner notification and campaign bulletin release as soon as the schedule is available.
WHAT YOU SHOULD DO
Confirm the affected vehicles in dealer inventory, open a repair order referencing this Stop Sale and hold the vehicles until further notification is received.
We regret any inconvenience this action may cause you.
Sincerely,
Isuzu Commercial Truck of America, Inc.

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-157
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Isuzu Motors Limited FEB 28, 2024 NHTSA Recall No. : 24V-157 Manufacturer Recall No. : V2401 Manufacturer Information :
Manufacturer Name : Isuzu Motors Limited
Address : 46401 Commerce Center Drive Plymouth MI 48170-2473
Company phone : 6344648
Population :
Number of potentially involved : 2,891 Estimated percentage with defect : 22 %
Vehicle Information :
Vehicle 1 : 2019-2024 ISUZU FTR
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : This recall applies to all MY 2019~2024 Isuzu F-Series trucks equipped with port installed option “I4V” Mobileye Collision Warning System, which is a passive system (audible and visual warnings and alerts, but no effect on vehicle controls such as braking, changing lanes, etc.). [2769 vehicles]
Production Dates : NOV 05, 2018 – JAN 29, 2024 VIN Range 1 : Begin : 54DK6S166KSG00968 End : 54DK6S1F6RSA04155 ✔ Not sequential Vehicle 2 : 2022-2024 ISUZU FVR
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : This recall applies to all MY 2019~2024 Isuzu F-Series trucks equipped with port installed option “I4V” Mobileye Collision Warning System, which is a passive system (audible and visual warnings and alerts, but no effect on vehicle controls such as braking, changing lanes, etc.). [26 vehicles]
Production Dates : OCT 28, 2021 – NOV 02, 2023 VIN Range 1 : Begin : 54DM6S1F0NSB50117 End : 54DM6S1F0RSB03403 ✔ Not sequential Part 573 Safety Recall Report 24V-157 Page 2 Vehicle 3 : 2020-2024 CHEVROLET LCF 6500XD Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : This recall applies to all MY 2019~2024 Isuzu F-Series trucks equipped with port installed option “I4V” Mobileye Collision Warning System, which is a passive system (audible and visual warnings and alerts, but no effect on vehicle controls such as braking, changing lanes, etc.). [92 VEHICLES]
Production Dates : MAY 20, 2019 – DEC 05, 2023 VIN Range 1 : Begin : 54DKFS167LSG50036 End : 54DKFS1F1RSA03639 ✔ Not sequential Vehicle 4 : 2023-2024 CHEVROLET LCF 7500XD Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : This recall applies to all MY 2019~2024 Isuzu F-Series trucks equipped with port installed option “I4V” Mobileye Collision Warning System, which is a passive system (audible and visual warnings and alerts, but no effect on vehicle controls such as braking, changing lanes, etc.). [4 VEHICLES]
Production Dates : OCT 12, 2022 – OCT 06, 2023 VIN Range 1 : Begin : 54DMFS1F6PSB51405 End : 54DMFS1FXRSB03067 ✔ Not sequential Description of Defect :
Description of the Defect : In the affected vehicles, the Mobileye camera cable extends from the centrally mounted windshield camera to the left A-pillar of the vehicle. In some of the subject vehicles, the Mobileye camera cable was installed in a manner that allowed the cable to become damaged either by the dash mounting bolts, the steel dash support bracket or by the dash itself. In the event the camera cable is damaged, the potential exists for the turn signal indicator wire, in the cable, to become grounded to the vehicle cab. If this condition occurs, when using the turn signal(s) or hazard lights, up to 15 amps of unexpected current can flow into this circuit. This will result in a buildup of heat within two diodes in the T- harness located under the left side of the dash. Continued operation of the turn signal(s) or hazard lights results in gradual failure of the diode(s) due to excess current. The diode(s) can become hot enough to ignite the T-harness insulating material, resulting in a fire.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the turn signal indicator wire in the Mobileye camera cable is grounded,
one or more of the following events could occur – in each case, increasing the risk of a fire or crash:
• The hazard lights may illuminate when the driver applies either the The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-157 Page 3 left or right turn signal.
• The turn signals and hazard lights may not function when the driver applies them.
• The Mobileye system may cease to function and display an error code, or no longer provide the driver with any collision avoidance information on the display.
• Smoke or fire may occur under the left side of the dash.
Description of the Cause : During installation of the Mobileye camera cable some workers inadvertently misrouted the cable; if misrouted, the cable can become damaged by the dash or upper dash bolts during the dash reinstallation. For vehicles with properly routed cables, no defect exists. Identification of Any Warning
that can Occur : • The activation of the vehicle’s hazard lights, when either the left or right turn signal is activated.
• The turn signal or hazard lights will not activate due to a failed F-26 15- amp fuse.
• An error code displayed on the Mobileye display, or no display shown.
• An electrical burning smell.
• Smoke from under the left side of the dash. Involved Components : Component Name 1 : Mobileye 6, Mobileye 8 Camera Cable
Component Description : HARNESS ASM; LANE DEPARTURE WRNG, CAMERA Component Part Number : 8975421260, CAB000400 Component Name 2 : T-Harness
Component Description : HARNESS ASM; LANE DEPARTURE WRNG, T-HARNESS Component Part Number : 8975421250 Supplier Identification : Component Manufacturer
Name : Mobileye
Address : 1350 Broadway Suite 1600 New York New York 10018
Country : United States The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-157
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Chronology :
Chronology uploaded separately.
Description of Remedy :
Description of Remedy Program : Dealers will be required to inspect the Mobileye camera cable. If the cable
is undamaged, the dealer will reroute the cable to a revised location within the dash that does not contain any potential pinch or bolt damage points. If the turn signal indicator wire within the cable is damaged, the dealer will remove and replace the Mobileye camera cable and T-harness, then reroute the cable to the revised location. For vehicles that previously had this condition repaired which were not covered by warranty Isuzu will reimburse the customer for the cost of the repair. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : Both components are identical and there is no defect in the component itself. The remedy involves ensuring the cable routing is changed within the dash to eliminate any potential pinch or damage points and/or replacing the parts that have been damaged as a result of the improper routing.
A Stop Ship was placed on Isuzu F-Series and Chevrolet 6500/7500XD vehicles equipped with Mobileye on February 26, 2024. All trucks processed after this have the Mobileye camera harness routed to the new approved location, which eliminates the pinch points and potential for damage from the dash bolts or dash. Recall Schedule :
Description of Recall Schedule : Isuzu and Chevrolet will notify their respective vehicle owners and
dealers of this recall. They will be informed that the recall inspection and repair will be done free of charge. Remedy parts are not available to repair vehicles that fail the inspection. Therefore, the first Owner Letter
(i) will ask owners to promptly make an appointment with their Dealer for an inspection and (ii) will inform owners that, if damage is found as a result of the improper routing, they will receive a second letter asking them to bring their vehicles back to the Dealer when replacement parts become available. The first recall owner notification is expected on or about 3/29/2024. For additional information, Isuzu owners may contact Isuzu Customer Relations at 1-866-441-9638 and Chevrolet owners may contact the GM Medium Duty Truck assistance line at 1-800-862-4389.
Planned Dealer Notification Date : FEB 28, 2024 – MAY 28, 2024
Planned Owner Notification Date : MAR 29, 2024 – JUN 27, 2024
* NR – Not Reported

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