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July 11, 2022 NHTSA CAMPAIGN NUMBER: 22V497000
Parking Pawl Missing on Transmission
There is no pawl to engage when the transmission shift lever is set to the park position, which could lead to the truck rolling away, increasing the risk of a crash.
NHTSA Campaign Number: 22V497
Manufacturer Isuzu Motors Limited
Components POWER TRAIN
Potential Number of Units Affected 4
Summary
Isuzu Motors Limited (Isuzu
) is recalling certain 2022 FTR vehicles equipped with Allison 2500RDS (FVR) transmissions. The transmission is missing the parking pawl.
Remedy
Dealers will replace the 2500RDS (FVR) transmission with a 2550RDS (FTR) transmission, free of charge. Owner notification letters are expected to be mailed on August 12, 2022. Owners may contact Isuzu’s customer service at 1-866-441-9638. Isuzu
’s number for this recall is V2203.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Isuzu Truck has a Recall
BULLETIN NUMBER:
CB22-K-001
ISSUE DATE:
AUGUST 2022
INCORRECT TRANSMISSION INSTALLED – 22V-497
AFFECTED VEHICLES
2022MY Isuzu FTR
CONDITION
Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2022MY Isuzu
FTR vehicles. The affected FTR vehicles were erroneously built with the 2022 MY FVR (Class 7 truck) transmission, which does not have a parking pawl. When the transmission shift lever is set to the Park “P” position in the PRNDL, there is no parking pawl inside the transmission to engage the Park position. If the parking brake is not applied in this condition, the truck can roll away, which could lead to a crash.
CORRECTION
An Isuzu dealer will replace the existing transmission with the correct and new 2022MY FTR (Class 6 truck) transmission, which includes the parking pawl. This service will be performed free of charge.
VEHICLES INVOLVED
Involved are 2022MY Isuzu FTR vehicles (See VIN List above).
Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using IVIS (Isuzu Vehicle Information System).
PARTS INFORMATION
The Allison Transmission must be requested when the customer appointment is set or when the affected vehicle arrives at your location, whichever occurs first. Request the replacement transmission by sending an email to ICTA.Warranty@icta-us.com. In the subject line for the email, please type “22V-497 Allison Part Request”. In the body of the email, please include the following information pertaining to the subject vehicle:
- VIN
- Mileage (approximate is OK)
- Appointment Date for the repair. If the vehicle is already at your dealership, please state that in the email
- Preferred shipping address
- Contact name
- Contact phone number.
These details are required to ensure the replacement transmission is shipped to the correct location.
SERVICE PROCEDURE
1. Follow the service procedure for “Transmission Replacement” in the “Transmission” section of the Service Manual for the 2022MY FTR to replace the Allison transmission assembly.
DET-22-087
Chronology of Defect / Noncompliance Determination
573.6 (c) (6) (7)
Describe the chronology of events leading up to the defect decision or test data for the noncompliance decision:
On March 21, 2022, Isuzu received the first field case reporting a Class 6 FTR model truck that continued to move when the transmission shift lever was placed in the Park (“P”) position.
Isuzu North America Corporation (INAC) QA, together with Isuzu
Motors Limited (IML), Isuzu
Technical Center of America, Inc. and Isuzu
Commercial Truck of America, Inc. (collectively, Isuzu
), promptly launched an investigation and determined that the truck was built with a 2500RDS transmission that was intended for a Class 7 FVR model truck. The 2500RDS transmission does not have a parking pawl by design; however, the 2550RDS transmission that is intended for the Class 6 FTR model truck does have a parking pawl, and the transmission shift lever in these trucks has a Park position.
Isuzu determined that the end of assembly line Dynamic Vehicle Test booth (DVT) had a flaw in its logic such that it did not properly detect whether the correct transmission was installed in each truck. The software for the DVT detection logic was upgraded and corrected on March 23, 2022. Based on a factory check of the transmissions in the factory’s inventory conducted on March 22, 2022, Isuzu
’s understanding was that the vehicle that was the subject of the March 21 field case was likely the only FTR that had the wrong transmission. Having received no further reports from the field concerning or documenting this issue, Isuzu
closed its investigation on May 5, 2022. (Note that the vehicle that was the subject of the March 2022 field report was repaired in April 2022 and retailed by an Isuzu
dealer on or about May 6, 2022.)
On May 20, 2022, Isuzu received word of a second Class 6 FTR truck in the field that was found to have rolled after the transmission shift lever was placed in the Park position. A formal field report, which confirmed that the FTR vehicle in question had the wrong transmission (one with no parking pawl) installed, was prepared on May 26, 2022; and Isuzu
reopened its investigation the same day.
The investigation determined that vehicle build records documented the serial number of the transmission that was installed in the F-Series vehicles. On June 23, 2022, INAC QA was able to obtain a list that matched specific VINs with specific transmission serial numbers. It then took until June 28 to input each specific transmission serial number (one by one) into a tool on the Allison website that provided the transmission model number (2550RDS or 2500RDS) of each serial number. Because Allison has its own proprietary tool that can match its transmission serial and model numbers more quickly, Isuzu also sent the list of serial numbers to Allison on June 23, but did not receive the results of Allison’s independent search until June 28. Fortunately, Allison’s search results matched Isuzu
’s search results. In total, Isuzu
determined that there were three (3) Class 6 FTR trucks that had been built with the wrong transmission and released from Isuzu
’s control: two were the vehicles that were the subject of the March and May 2022 field reports (which vehicles had already been repaired and retailed) and one FTR was still owned by an Isuzu
dealer. On or about June 29, Isuzu
contacted that dealer and instructed that dealer not to sell or deliver that vehicle until the transmission could be replaced.
On July 1, 2022, Isuzu made a decision to conduct a safety-related defect recall. The recall will include the one FTR still owned by the Isuzu
dealer as well as the two FTR trucks that were the subject of the two field reports mentioned above. Those two vehicles were repaired and no longer have the safety defect in question, but they are being included so that they can be equipped with new 2550RDS Allison transmissions in place of the repaired or remanufactured transmission they received previously. [In addition, Isuzu has determined that there is one additional FTR for which the build records show an inaccurate serial number. As a result, Isuzu has not been able to determine whether the vehicle has the correct or wrong model transmission. For that reason, this additional vehicle will be included in this recall.]
Isuzu is not aware of any crashes, property damage, injuries or deaths associated with this issue.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
ISUZU![]() | FTR | 2022 |
13 Associated Documents
Recall Acknowledgement
RCAK-22V497-9418.pdf 645.998KB
Miscellaneous Document- Chronology
RMISC-22V497-9551.pdf 93.051KB
Defect Notice 573 Report
RCLRPT-22V497-4406.PDF 215.259KB
Recall 573 Report- 07/20/2022
RCLRPT-22V497-3160.PDF 215.279KB
Remedy Instructions and TSB
RCRIT-22V497-0271.pdf 230.762KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V497-3210.pdf 231.272KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V497-1931.pdf 122.949KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V497-8611.pdf 285.552KB
Recall 573 Report- 09/14/2022
RCLRPT-22V497-3884.PDF 243.594KB
Recall 573 Report- 09/22/2022
RCLRPT-22V497-8253.PDF 215.281KB
Recall Quarterly Report #1, 2022-3
RCLQRT-22V497-0164.PDF 211.127KB
Recall Quarterly Report #2, 2022-4
RCLQRT-22V497-3788.PDF 211.222KB
Recall Quarterly Report #3, 2023-1
RCLQRT-22V497-7539.PDF 211.302KB
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SEOCONTENT-START
IMPORTANT SAFETY RECALL INCORRECT TRANSMISSION INSTALLED – 22V-497 • 2022MY Isuzu FTR (See VIN List) 54DK6S1F4NSA50397 54DK6S1F6NSA50398 CONDITION Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2022MY Isuzu FTR vehicles. The affected FTR vehicles were erroneously built with the 2022 MY FVR (Class 7 truck) transmission, which does not have a parking pawl. When the transmission shift lever is set to the Park “P” position in the PRNDL, there is no parking pawl inside the transmission to engage the Park position. If the parking brake is not applied in this condition, the truck can roll away, which could lead to a crash. CORRECTION An Isuzu dealer will replace the existing transmission with the correct and new 2022MY FTR (Class 6 truck) transmission, which includes the parking pawl. This service will be performed free of charge. VEHICLES INVOLVED Involved are 2022MY Isuzu FTR vehicles (See VIN List above). Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using IVIS (Isuzu Vehicle Information System). AFFECTED VEHICLES INFORMATION IMPORTANT SERVICE INFORMATION FOR: ✓ SERVICE MANAGER ✓ SERVICE ADVISOR ✓ TECHNICIAN ✓ PARTS DEPARTMENT ✓ WARRANTY PERSONNEL BULLETIN NUMBER: CB22-K-001 ISSUE DATE: AUGUST 2022 GROUP: TRANSMISSION C V 2 PARTS INFORMATION The Allison Transmission must be requested when the customer appointment is set or when the affected vehicle arrives at your location, whichever occurs first. Request the replacement transmission by sending an email to ICTA.Warranty@icta-us.com. In the subject line for the email, please type “22V-497 Allison Part Request”. In the body of the email, please include the following information pertaining to the subject vehicle: • VIN • Mileage (approximate is OK) • Appointment Date for the repair. If the vehicle is already at your dealership, please state that in the email • Preferred shipping address • Contact name • Contact phone number. These details are required to ensure the replacement transmission is shipped to the correct location. 1. Follow the service procedure for “Transmission Replacement” in the “Transmission” section of the Service Manual for the 2022MY FTR to replace the Allison transmission assembly. 2. Proceed to Applying the Campaign Label. APPLYING THE CAMPAIGN LABEL 3. Using a ball-point pen, fill in a campaign label (Part No. 2-90028-700-0) with Campaign Number 22V-497, Isuzu dealer code, and repair date. 4. Affix the campaign label onto the driver’s side B-pillar. CLAIM INFORMATION Refer to the Isuzu ICS Claims Processing Manual for details on Campaign Claim Submission. Submit only one claim as indicated below. Labor Code Description Labor Hours Sublet V2203 Allison Transmission Replacement 5.4 $500.00* Includes 0.1 hours for administrative allowance * Sublet fee for parts handling of non-Isuzu part. Dealer may also add cost for fluid, if needed. Be clear in the claim comments for any additional cost over the listed amount and attached invoices as evidence of expense. SERVICE PROCEDURE 3 DEALER RESPONSIBILITY Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of the vehicle, or ownership. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to perform the required correction according to the instructions contained in this bulletin In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service, you must take the steps necessary to ensure the recall remedy has been implemented before selling or releasing the vehicle. Important: As required by Federal law, dealers are not to deliver any new vehicle in their inventory, which is covered by a Safety Recall, until the necessary remedy has been performed. Dealers are to confirm vehicle eligibility prior to beginning repairs by using IVIS (Isuzu Vehicle Information System). Not all vehicles may be involved. OWNER NOTIFICATION A sample of the recall letter that will be sent to owners of affected vehicles already retailed in the United States is attached below. 4 [SAMPLE OWNER LETTER – US] IMPORTANT SAFETY RECALL NHTSA Recall 22V-497 This notice applies to your vehicle, AUGUST 2022 Dear Customer, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Your vehicle model year Isuzu FTR vehicle is involved in safety recall NHTSA 22V-497. WHAT IS THE CONDITION? Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2022MY Isuzu FTR vehicles. The affected FTR vehicles were erroneously built with the 2022 MY FVR (Class 7 truck) transmission, which does not have a parking pawl. When the transmission shift lever is set to the Park “P” position in the PRNDL, there is no parking pawl inside the transmission to engage the Park position. If the parking brake is not applied in this condition, the truck can roll away, which could lead to a crash. WHAT WE WILL DO An Isuzu dealer will replace your existing transmission with the correct and new 2022 MY FTR (Class 6 truck) transmission, which includes the parking pawl. This service will be performed free of charge. WHAT YOU SHOULD DO Contact your Isuzu dealer to schedule an appointment. Although not necessary, making the appointment will allow Isuzu to schedule delivery of the new, replacement, transmission to your servicing dealer. Please present this Owner Notification Letter or refer to Campaign Service Bulletin CB22-K-001 at the time of your appointment. We estimate that the transmission replacement will take 5 hours to perform. However, additional time may be necessary depending on how appointments are scheduled, processed and the delivery of the new transmission. To locate the nearest Isuzu dealer you can visit our website at www.isuzucv.com or contact our Customer Relations Department at the number listed below. Isuzu Commercial Truck of America Customer Relations 1-866-441-9638 If you have any difficulty having this recall performed, we recommend that you call Isuzu customer relations at 1-866-441-9638. If you are still not satisfied that we have remedied this situation without charge, and within a reasonable amount of time, you may wish to write to the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington DC 20590, or call the agency’s toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.nhtsa.gov. We regret any inconvenience this action may cause you. Sincerely, Isuzu Commercial Truck of America, Inc. Important: If you have sold or traded your Isuzu vehicle, please enter the owner’s name and address, if known, on the attached “Change of Information” postcard, tear off at both perforations, and drop it in the mail. Postage has already been paid. We will contact the new owner. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Lessor means a person or entity that is the owner, as reflected on the vehicle title, of any five or more leased vehicles.
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Isuzu Commercial Truck of America, Inc. Customer Relations Department 1400 S. Douglass Road, Suite 100, Anaheim, CA 92806 *1-866-441-9638 DOC ID: SS_V2203_20220711 STOP SALE AND DELIVERY – SAFETY RECALL Date: July 11, 2022 Subject: Stop Sale and Delivery Notice for Upcoming Safety Recall Affected Models: 2022MY Isuzu FTR Vehicles (SEE VIN LIST) AFFECTED VINs To: Isuzu Dealer Principal, Sales Manager and Service Manager Effective immediately, stop the sale and delivery of affected vehicles in your inventory, even if a customer has purchased an affected vehicle. We are in the process of taking steps to address a safety related defect in these vehicles. Federal law prohibits the sale and delivery to customers of any vehicle containing a safety defect. You must not deliver any covered vehicles to customers until after the vehicle has been remedied. WHAT IS THE CONDITION? Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2022MY Isuzu FTR vehicles. The affected vehicles were erroneously built with the MY 2022 FVR (Class 7 truck) transmission, which does not have a parking pawl. When the transmission shift lever is set to the Park position in the PRNDL, there is no pawl to engage in that position and the truck can roll away if the parking brake is not applied, which could lead to a crash. WHAT WE WILL DO Isuzu Commercial Truck of America, Inc. has issued this notice and dealers with affected inventory have already been contacted by their respective DSPM. WHAT YOU SHOULD DO Confirm the affected vehicles in dealer inventory, open a repair order referencing this Stop Sale and wait for additional instructions from your DSPM. IMPORTANT: Always confirm vehicle eligibility prior to beginning repairs by using the Isuzu Vehicle Information System (IVIS). You will receive another notice regarding owner notification as well as a revised campaign bulletin containing sample owner letters once they have been approved by NHTSA. We regret any inconvenience this action may cause you. Sincerely, Isuzu Commercial Truck of America, Inc.
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Isuzu Commercial Truck of America, Inc. Customer Relations Department 1400 S. Douglass Road, Suite 100, Anaheim, CA 92806 *1-866-441-9638 DOC ID: DN_22V497_20220825 AUGUST 2022 Safety Recall 22V-497 (NHTSA) Campaign Bulletin CB22-K-001 IMPORTANT SAFETY RECALL INCORRECT TRANSMISSION INSTALLED – 22V-497 To: Isuzu Commercial Truck Service Managers and Parts Managers This notice and Campaign Bulletin CB22-K-001 are being sent to inform you about Safety Recall – Incorrect Transmission Installed in certain Isuzu commercial vehicles. Our records indicate your dealer last serviced one of the below affected VINs. While we will be mailing a notification to the customer directly, we request you also reach out to the customer and attempt to schedule an appointment to remedy their vehicle. AFFECTED VEHICLES • 2022MY Isuzu FTR (See affected 2 VINs below) CONDITION Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2022MY Isuzu FTR vehicles. The affected FTR vehicles were erroneously built with the 2022 MY FVR (Class 7 truck) transmission, which does not have a parking pawl. When the transmission shift lever is set to the Park “P” position in the PRNDL, there is no parking pawl inside the transmission to engage the Park position. If the parking brake is not applied in this condition, the truck can roll away, which could lead to a crash. CORRECTION You (the Isuzu dealer) are to replace the existing transmission with the correct and new 2022MY FTR (Class 6 truck) transmission, which includes the parking pawl. This service will be performed free of charge. PARTS The Allison Transmission must be requested when the customer appointment is set or when the affected vehicle arrives at your location, whichever occurs first. Request the replacement transmission by sending an email to ICTA.Warranty@icta-us.com. In the subject line for the email, please type “22V-497 Allison Part Request”. In the body of the email, please include the following information pertaining to the subject vehicle: • VIN • Mileage (approximate is OK) • Appointment Date for the repair. If the vehicle is already at your dealership, please state that in the email • Preferred shipping address • Contact name • Contact phone number These details are required to ensure the replacement transmission is shipped to the correct location. OWNER NOTIFICATION OWNER NOTIFICATION WILL BEGIN AUGUST 25, 2022. Please ensure that all appropriate personnel within your dealership are aware of this Safety Recall – Incorrect Transmission Installed.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-497 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Isuzu Motors Limited Submission Date : SEP 22, 2022 NHTSA Recall No. : 22V-497 Manufacturer Recall No. : V2203 Manufacturer Information : Manufacturer Name : Isuzu Motors Limited Address : 46401 Commerce Center Drive Plymouth MI 48170-2473 Company phone : 866-441-9638 Population : Number of potentially involved : 4 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 ISUZU FTR Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : This recall affects the Isuzu FTR Class 6 model truck. Recall population based on production records. VIN 4: K VIN 12:A Production Dates : DEC 23, 2021 – MAR 04, 2022 VIN Range 1 : Begin : 54DK6S1F4NSA50397 End : 54DK6S1F0NSA50929 ✔ Not sequential Description of Defect : Description of the Defect : The MY 2022 Isuzu FTR Class 6 trucks were erroneously built with the MY 2022 FVR (Class 7 truck) transmission, which does not have a parking pawl. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : When the transmission shift lever is set to the Park position in the PRNDL, there is no pawl to engage in that position and the truck can roll away if the parking brake is not applied, increasing the risk of a crash. Description of the Cause : The wrong transmission was installed in the affected trucks. Identification of Any Warning that can Occur : There is no warning to the operator. Involved Components : Part 573 Safety Recall Report 22V-497 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Allison 2500 RDS transmission Component Description : Automatic Transmission without park pawl. Component Part Number : 8976644350 Component Name 2 : Allison 2550 RDS transmission Component Description : Automatic Transmission with park pawl Component Part Number : 8976644340 Supplier Identification : Component Manufacturer Name : Allison Transmission Inc. Address : One Allison Way Indianapolis Indiana 46222 Country : United States Chronology : Chronology is submitted separately. Description of Remedy : Description of Remedy Program : Isuzu dealers will replace the 2500RDS (FVR) transmission with a 2550RDS (FTR) transmission. Reimbursement – All subject vehicles within the affected VIN range are new vehicles and are covered under the Isuzu’s New Truck Warranty program. How Remedy Component Differs from Recalled Component : Externally, there are no features distinguishing them from one another. Internally, the correct transmission (2550RDS) has a park pawl. The incorrect transmission (2500RDS) does not have a park pawl. Identify How/When Recall Condition was Corrected in Production : The software in the end of assembly line Dynamic Vehicle Test booth (DVT) used to detect whether the proper transmission is installed in a truck was updated on March 23, 2022 to ensure that the DVT detects whether a Park position is present on a transmission. Part 573 Safety Recall Report 22V-497 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Due to the nature of the defect and low number of units, Isuzu has already begun contacting owners/dealers with affected vehicles. Owner letters will be sent to those who were unreachable prior to start of campaign. Additionally, Isuzu will continue try and contact owner by phone. A stop sale notice will be sent to dealers with affected vehicles so they can be remedied before being sold or delivered. Planned Dealer Notification Date : JUL 11, 2022 – AUG 25, 2022 Planned Owner Notification Date : AUG 25, 2022 – AUG 25, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-497 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Isuzu Motors Limited Submission Date : JUL 11, 2022 NHTSA Recall No. : 22V-497 Manufacturer Recall No. : V2203 Manufacturer Information : Manufacturer Name : Isuzu Motors Limited Address : 46401 Commerce Center Drive Plymouth MI 48170-2473 Company phone : 866-441-9638 Population : Number of potentially involved : 4 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 ISUZU FTR Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : This recall affects the Isuzu FTR Class 6 model truck. Recall population based on production records. VIN 4: K VIN 12:A Production Dates : DEC 23, 2021 – MAR 04, 2022 VIN Range 1 : Begin : 54DK6S1F4NSA50397 End : 54DK6S1F0NSA50929 ✔ Not sequential Description of Defect : Description of the Defect : The MY 2022 Isuzu FTR Class 6 trucks were erroneously built with the MY 2022 FVR (Class 7 truck) transmission, which does not have a parking pawl. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : When the transmission shift lever is set to the Park position in the PRNDL, there is no pawl to engage in that position and the truck can roll away if the parking brake is not applied. Description of the Cause : The wrong transmission was installed in the affected trucks. Identification of Any Warning that can Occur : There is no warning to the operator. Involved Components : Part 573 Safety Recall Report 22V-497 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Allison 2500 RDS transmission Component Description : Automatic Transmission without park pawl. Component Part Number : 8976644350 Component Name 2 : Allison 2550 RDS transmission Component Description : Automatic Transmission with park pawl Component Part Number : 8976644340 Supplier Identification : Component Manufacturer Name : Allison Transmission Inc. Address : One Allison Way Indianapolis Indiana 46222 Country : United States Chronology : Chronology is submitted separately. Description of Remedy : Description of Remedy Program : Isuzu dealers will replace the 2500RDS (FVR) transmission with a 2550RDS (FTR) transmission. Reimbursement – All subject vehicles within the affected VIN range are new vehicles and are covered under the Isuzu’s New Truck Warranty program. How Remedy Component Differs from Recalled Component : Externally, there are no features distinguishing them from one another. Internally, the correct transmission (2550RDS) has a park pawl. The incorrect transmission (2500RDS) does not have a park pawl. Identify How/When Recall Condition was Corrected in Production : The software in the end of assembly line Dynamic Vehicle Test booth (DVT) used to detect whether the proper transmission is installed in a truck was updated on March 23, 2022 to ensure that the DVT detects whether a Park position is present on a transmission. Part 573 Safety Recall Report 22V-497 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Due to the nature of the defect and low number of units, Isuzu has already begun contacting owners/dealers with affected vehicles. Owner letters will be sent to those who were unreachable prior to start of campaign. Additionally, Isuzu will continue try and contact owner by phone. A stop sale notice will be sent to dealers with affected vehicles so they can be remedied before being sold or delivered. Planned Dealer Notification Date : JUL 11, 2022 – JUL 11, 2022 Planned Owner Notification Date : AUG 12, 2022 – AUG 12, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-497 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Isuzu Motors Limited Submission Date : SEP 14, 2022 NHTSA Recall No. : 22V-497 Manufacturer Recall No. : V2203 Manufacturer Information : Manufacturer Name : Isuzu Motors Limited Address : 46401 Commerce Center Drive Plymouth MI 48170-2473 Company phone : 866-441-9638 Population : Number of potentially involved : 4 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 ISUZU FTR Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : This recall affects the Isuzu FTR Class 6 model truck. Recall population based on production records. VIN 4: K VIN 12:A Production Dates : DEC 23, 2021 – MAR 04, 2022 VIN Range 1 : Begin : 54DK6S1F4NSA50397 End : 54DK6S1F0NSA50929 ✔ Not sequential Description of Defect : Description of the Defect : The MY 2022 Isuzu FTR Class 6 trucks were erroneously built with the MY 2022 FVR (Class 7 truck) transmission, which does not have a parking pawl. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : When the transmission shift lever is set to the Park position in the PRNDL, there is no pawl to engage in that position and the truck can roll away if the parking brake is not applied, increasing the risk of a crash. Description of the Cause : The wrong transmission was installed in the affected trucks. Identification of Any Warning that can Occur : There is no warning to the operator. Involved Components : Part 573 Safety Recall Report 22V-497 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Allison 2500 RDS transmission Component Description : Automatic Transmission without park pawl. Component Part Number : 8976644350 Component Name 2 : Allison 2550 RDS transmission Component Description : Automatic Transmission with park pawl Component Part Number : 8976644340 Supplier Identification : Component Manufacturer Name : Allison Transmission Inc. Address : One Allison Way Indianapolis Indiana 46222 Country : United States Chronology : Chronology is submitted separately. Description of Remedy : Description of Remedy Program : Isuzu dealers will replace the 2500RDS (FVR) transmission with a 2550RDS (FTR) transmission. Reimbursement – All subject vehicles within the affected VIN range are new vehicles and are covered under the Isuzu’s New Truck Warranty program. How Remedy Component Differs from Recalled Component : Externally, there are no features distinguishing them from one another. Internally, the correct transmission (2550RDS) has a park pawl. The incorrect transmission (2500RDS) does not have a park pawl. Identify How/When Recall Condition was Corrected in Production : The software in the end of assembly line Dynamic Vehicle Test booth (DVT) used to detect whether the proper transmission is installed in a truck was updated on March 23, 2022 to ensure that the DVT detects whether a Park position is present on a transmission. Part 573 Safety Recall Report 22V-497 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Due to the nature of the defect and low number of units, Isuzu has already begun contacting owners/dealers with affected vehicles. Owner letters will be sent to those who were unreachable prior to start of campaign. Additionally, Isuzu will continue try and contact owner by phone. A stop sale notice will be sent to dealers with affected vehicles so they can be remedied before being sold or delivered. Planned Dealer Notification Date : JUL 11, 2022 – JUL 11, 2022 Planned Owner Notification Date : AUG 25, 2022 – AUG 25, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-497 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Isuzu Motors Limited Submission Date : JUL 20, 2022 NHTSA Recall No. : 22V-497 Manufacturer Recall No. : V2203 Manufacturer Information : Manufacturer Name : Isuzu Motors Limited Address : 46401 Commerce Center Drive Plymouth MI 48170-2473 Company phone : 866-441-9638 Population : Number of potentially involved : 4 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 ISUZU FTR Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : This recall affects the Isuzu FTR Class 6 model truck. Recall population based on production records. VIN 4: K VIN 12:A Production Dates : DEC 23, 2021 – MAR 04, 2022 VIN Range 1 : Begin : 54DK6S1F4NSA50397 End : 54DK6S1F0NSA50929 ✔ Not sequential Description of Defect : Description of the Defect : The MY 2022 Isuzu FTR Class 6 trucks were erroneously built with the MY 2022 FVR (Class 7 truck) transmission, which does not have a parking pawl. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : When the transmission shift lever is set to the Park position in the PRNDL, there is no pawl to engage in that position and the truck can roll away if the parking brake is not applied, increasing the risk of a crash. Description of the Cause : The wrong transmission was installed in the affected trucks. Identification of Any Warning that can Occur : There is no warning to the operator. Involved Components : Part 573 Safety Recall Report 22V-497 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Allison 2500 RDS transmission Component Description : Automatic Transmission without park pawl. Component Part Number : 8976644350 Component Name 2 : Allison 2550 RDS transmission Component Description : Automatic Transmission with park pawl Component Part Number : 8976644340 Supplier Identification : Component Manufacturer Name : Allison Transmission Inc. Address : One Allison Way Indianapolis Indiana 46222 Country : United States Chronology : Chronology is submitted separately. Description of Remedy : Description of Remedy Program : Isuzu dealers will replace the 2500RDS (FVR) transmission with a 2550RDS (FTR) transmission. Reimbursement – All subject vehicles within the affected VIN range are new vehicles and are covered under the Isuzu’s New Truck Warranty program. How Remedy Component Differs from Recalled Component : Externally, there are no features distinguishing them from one another. Internally, the correct transmission (2550RDS) has a park pawl. The incorrect transmission (2500RDS) does not have a park pawl. Identify How/When Recall Condition was Corrected in Production : The software in the end of assembly line Dynamic Vehicle Test booth (DVT) used to detect whether the proper transmission is installed in a truck was updated on March 23, 2022 to ensure that the DVT detects whether a Park position is present on a transmission. Part 573 Safety Recall Report 22V-497 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Due to the nature of the defect and low number of units, Isuzu has already begun contacting owners/dealers with affected vehicles. Owner letters will be sent to those who were unreachable prior to start of campaign. Additionally, Isuzu will continue try and contact owner by phone. A stop sale notice will be sent to dealers with affected vehicles so they can be remedied before being sold or delivered. Planned Dealer Notification Date : JUL 11, 2022 – JUL 11, 2022 Planned Owner Notification Date : AUG 12, 2022 – AUG 12, 2022 * NR – Not Reported
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