CB19-E-002 – Rear Outer Wheel Nut Inspection And Torque – 2017-2020 Isuzu NPR-HD, 2019-2020 NPR-XD, NQR, NRR

November 20, 2019 NHTSA CAMPAIGN NUMBER: 19V835000

Insufficiently Tightened Lug Nuts

If the lug nuts were not properly tightened, they can loosen, causing the to wheel separate from the vehicle, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V835

Manufacturer Isuzu Technical Center of America, Inc.

Components WHEELS

Potential Number of Units Affected 1,926

 

Summary

Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2017-2020 NPR-HD, 2019-2020 NPR-XD, NQR, NRR, Chevrolet 4500HD, Chevrolet 5500HD and Chevrolet 5500XD, and 2020 Chevrolet 4500XD vehicles. The lug nuts on the rear outer wheels may not have been properly tightened when installed onto the rear axles.

 

Remedy

Isuzu will notify owners, and dealers will inspect the rear outer wheel lug nuts and tightening or replacing them as necessary, free of charge. The recall is expected to begin December 20, 2019. Owners may contact Isuzu customer service at 1-866-441-9638 or Chevrolet customer service at 1-800-222-1020. Isuzu’s number for this recall is V1906.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Isuzu Truck has a Recall


BULLETIN NUMBER:
CB19-E-002

ISSUE DATE:
NOVEMBER 2019

GROUP:
FRAME, SUSPENSION, STEERING, WHEELS AND TIRES

 

AFFECTED VEHICLES 

  • 2019 and 2020 (and one U.S. 2017) Isuzu N-Series Vehicles  Equipped with Diesel Engines

 

INFORMATION

CONDITION

Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2017, 2019 and 2020 Isuzu N-Series vehicles equipped with diesel engines. In some of the affected vehicles, the rear outer wheel lug nuts may not have been properly tightened and/or torqued when installed onto the rear axles at the Baltimore port. The lug nuts may loosen and the wheel may ultimately separate from the vehicle, increasing the risk of a crash and/or injury to persons or property.

 

CORRECTION

Isuzu dealers are to inspect the rear outer wheels and lug nuts on both driver and passenger sides on affected vehicles and will properly tighten or install new lug nuts if necessary. This service will be performed free of charge.

 

VEHICLES INVOLVED

Involved are certain 2017, 2019 and 2020 Isuzu N-Series vehicles equipped with diesel engines.

Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Isuzu Vehicle Inquiry System (IVIS).

For dealers with involved vehicles, a report of involved vehicles containing the complete vehicle identification numbers has been or will be provided. Dealers will not have a report available if they have no involved vehicles currently assigned.

 

SERVICE PROCEDURE      

  1. Place the vehicle in park, apply the parking brake, and remove the key from the engine control switch.
  2. Inspect both driver side and passenger side rear outer wheels to ensure all lug nuts are present. Replace any missing lug nuts as necessary. Proceed to next step for proper torqueing procedure.
  3. Using an appropriate torque wrench, properly tighten all of the driver and passenger side rear outer wheel lug nuts to 500 Nm (362 lb ft) in the sequence set forth in Figure 1 below.

NOTE: Driver side rear outer wheel nuts are left-hand threaded and must be torqued counter-clockwise.

sequence set forth
Figure 1
  1. Proceed to Applying the Campaign Label.

 

APPLYING THE CAMPAIGN LABEL

  1. Using a ball-point pen, fill in a campaign label (Part No. 2-90028-700-0) with Campaign Number V1906, Isuzu dealer code, and repair date.
  2. Affix the campaign label onto the driver’s side B-pillar.

CAMPAIGN LABEL

 

CLAIM INFORMATION

Refer to the Isuzu ICS Claims Processing Manual for details on Campaign Claim Submission.

Submit only one claim as indicated below.

Labor Code Description Labor Hours
V1906 Rear Outer Wheel Inspection & Torque  (both driver and passenger side) 0.3

Includes 0.1 hours for administrative allowance

 

DEALER RESPONSIBILITY

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of the vehicle, or ownership. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to perform the required correction according to the instructions contained in this bulletin. Program followup cards should not be used for this purpose, since the customers may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service, you must take the steps necessary to ensure the recall remedy has been implemented before selling or releasing the vehicle.

Important:

As required by Federal law, dealers are not to deliver any new vehicle in their inventory, which is covered by a Safety Recall, until the necessary remedy has been performed.

Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Isuzu Vehicle Inquiry Systems (IVIS). Not all vehicles may be involved.

For dealers with involved vehicles, a listing of involved vehicles containing the complete vehicle identification numbers has been or will be provided. Dealers will not have a report available if they have no involved vehicles currently assigned.

 

OWNER NOTIFICATION

Notification letters will be sent to owners of affected vehicles already retailed in the United States and Canada.


STOP SALE AND DELIVERY – SAFETY RECALL

Date: November 20, 2019

Subject: Stop Sale and Delivery for Upcoming Safety Recall

Affected Models: 

  • 2019 and 2020 Isuzu N-Series Vehicles (and one 2017 Isuzu N-Series Vehicle) Equipped with Diesel Engines

 

To: Isuzu Dealer Principal, Sales Manager and Service Manager

Effective immediately, stop the sale and delivery of affected vehicles in your inventory, even if a customer has purchased an affected vehicle. We are in the process of taking steps to address a safety related defect in these vehicles. Federal law prohibits the sale and delivery to customers of any vehicle containing a safety defect. You must not deliver any covered vehicles to customers until after the vehicle has been remedied.

 

WHAT IS THE CONDITION?

Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2017, 2019 and 2020 Isuzu N-Series vehicles equipped with diesel engines. In some of the affected vehicles, the outer rear wheel lug nuts may not have been properly tightened and/or torqued when installed onto the rear axles at the Baltimore port.  The lug nuts may loosen and the wheel may ultimately separate from the vehicle, increasing the risk of a crash and/or injury to persons or property.

 

WHAT WE WILL DO

Isuzu Commercial Truck of America, Inc. has issued this notice, an affected inventory report (for dealers with involved inventory) and Campaign Bulletin CB19-E-002, which provides the recall remedy instructions.

 

WHAT YOU SHOULD DO

Confirm the affected vehicles in dealer inventory, open a repair order referencing this Stop Sale and perform the remedy procedure set forth Campaign Bulletin CB19-E-002.

IMPORTANT: Always confirm vehicle eligibility prior to beginning repairs by using the Isuzu Vehicle Inquiry System (IVIS).

You will receive another notice regarding owner notification as well as a revised campaign bulletin containing sample owner letters as soon as the owner notification schedule is available and once the owner letter has been approved by NHTSA.

We regret any inconvenience this action may cause you.

Sincerely,

Isuzu Commercial Truck of America, Inc.

 

Isuzu Commercial Truck of America, Inc.
Customer Relations Department
1400 S. Douglass Road, Suite 100, Anaheim, CA 92806 *1-866-441-9638

DOC ID: SS_V1906_20191120



17 Affected Products

Vehicles

MAKE MODEL YEAR
CHEVROLET 4500HD 2019-2020
CHEVROLET 4500XD 2020
CHEVROLET 5500HD 2019-2020
CHEVROLET 5500XD 2019-2020
ISUZU NPR HD 2017-2020
ISUZU NPR XD 2019-2020
ISUZU NQR 2019-2020
ISUZU NRR 2019-2020

10 Associated Documents

Remedy Instructions and TSB

RCRIT-19V835-6966.pdf 141.783KB

To View or Download this Document Click Here


Remedy Instructions and TSB

RCRIT-19V835-4015.pdf 209.441KB

Download (PDF, 205KB)


Manufacturer Notices(to Dealers,etc)

RCMN-19V835-5725.pdf 34.47KB

Download (PDF, 34KB)


Manufacturer Notices(to Dealers,etc)

RCMN-19V835-9093.pdf 12.586KB

Download (PDF, 12KB)


Defect Notice 573 Report

RCLRPT-19V835-4385.PDF 218.482KB

Download (PDF, 213KB)


Manufacturer Notices(to Dealers,etc)

RCMN-19V835-8795.pdf 34.203KB

Download (PDF, 33KB)


Manufacturer Notices(to Dealers,etc)

RCMN-19V835-1254.pdf 124.858KB

Download (PDF, 122KB)


Manufacturer Notices(to Dealers,etc)

RCMN-19V835-7393.pdf 64.316KB

Download (PDF, 63KB)


Miscellaneous Document- Supplemental Chronology

RMISC-19V835-8944.pdf 100.674KB

Download (PDF, 98KB)


Recall Acknowledgement

RCAK-19V835-1083.pdf 244.947KB

Download (PDF, 239KB)


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V835&docType=RCL



 


 

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Last update on 2020-04-08 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2020-04-08 / Affiliate links / Images from Amazon Product Advertising API

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