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April 3, 2020 NHTSA CAMPAIGN NUMBER: 20V193000
Rear Brake Line Clips Incorrectly Installed
If the rear driver side brake fails, the vehicle may experience reduced braking, increasing the risk of a crash.
NHTSA Campaign Number: 20V193
Manufacturer Isuzu
Technical Center of America, Inc.
Components SERVICE BRAKES
Potential Number of Units Affected 157
Summary
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2019 NPR GAS, 2019 NPRHD GAS and 2019 Chevrolet 4500 vehicles. The brake line clips for the rear driver side brake line may have been incorrectly installed, potentially allowing contact the brake line to contact a grounding bolt, potentially causing a loss of the rear driver side brakes.
Remedy
Isuzu will notify owners, and dealers inspect and replace brake line assembly or reposition the brake line into the proper position, as necessary, free of charge. The recall began May 15, 2020. Owners may contact Isuzu customer service at 1-866-441-9638. Isuzu’s number for this recall is V2002.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Isuzu Truck has a Recall
| BULLETIN NUMBER: CB20-H-001AISSUE DATE: MAY 2020GROUP: BRAKES |
IMPORTANT SAFETY RECALL
BRAKE LINE CLIP INSPECTION – V2002
AFFECTED VEHICLES
- 2019MY Isuzu N-Gas Vehicles Produced Between July 8 and July 12, 2019
This bulletin supersedes service bulletin CB20-H-001. This bulletin is being revised to include the sample owner letters for US and Canada. Please discard previous bulletin CB20-H-001.
INFORMATION
CONDITION
Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2019MY Isuzu N-Gas vehicles produced between July 8 and July 12, 2019. In some of the affected vehicles, the brake line clip(s) for the rear driver side brake line (which is routed inside the passenger side frame rail) may have been incorrectly installed, potentially allowing the brake line to make contact with a grounding bolt. Repeated contact with the bolt could compromise the rear driver side brake line, leading to a loss of brake fluid and resulting in a drop in the hydraulic brake pressure and a reduction or loss of the rear driver side braking performance. All of the remaining brakes (front, passenger side rear and parking brake) will continue to operate normally. If the rear driver side brake fails, the braking performance of the vehicle can be reduced, increasing the risk of a crash.
CORRECTION (INSPECTION)
Dealers will inspect the brake line mounting clips of affected vehicles in their inventory (if applicable) to determine if the brake line clip(s) were installed correctly per the inspection procedure provided in this bulletin. This service will be performed free of charge. If the clips are not installed correctly, the brake line will have to be replaced when parts become available and an updated version of this bulletin is issued. In the meantime, all vehicles that require brake line replacement must remain in dealer inventory until the revised (updated) campaign bulletin is released and the campaign brake line replacement procedures are performed.
VEHICLES INVOLVED
Involved are certain 2019MY Isuzu N-Gas vehicles Produced between July 8 and July 12, 2019.
Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using IVIS (Isuzu Vehicle Information System).
For dealers with involved vehicles, a report of involved vehicles containing the complete vehicle identification numbers has been or will be provided. Dealers will not have a report available if they have no involved vehicles currently assigned.
PARTS INFORMATION
Parts are currently unavailable to remedy this condition. This section will be updated when parts are available.
INSPECTION PROCEDURE
- Shift vehicle to park, turn off engine, set parking brake, and block rear wheels.
- Inspect the two (2) brake pipe clips on the inside of the Right Hand Frame Channel as shown in Figure 1 for proper placement.
- If the brake pipe clips are in the correct locations (see Figure1), proceed to “Applying The Campaign Label”.
- If the brake pipe clips are NOT in the correct location (see Figure 2), the brake line will have to be replaced in the future. All vehicles that require brake line replacement must remain in dealer inventory until the revised (updated) campaign bulletin is released and the campaign brake line replacement procedures are performed. The campaign remedy cannot be completed at this time. Do NOT proceed to “Applying The Campaign Label”. Instead, please skip to the “Claim Information” section of this bulletin.
| Figure 1 – 1- Pipe Clip Correct Location |
| Figure 2 – 1- Correct Location
2- Pipe Clip INCORRECT Location |
APPLYING THE CAMPAIGN LABEL
- Using a ball-point pen, fill in a campaign label (Part No. 2-90028-700-0) with Campaign Number V2002, Isuzu dealer code, and repair date.
- Affix the campaign label onto the driver’s side B-pillar.
CLAIM INFORMATION
Refer to the Isuzu ICS Claims Processing Manual for details on Campaign Claim Submission. Submit only one claim as indicated below. Additional labor code for Brake Line Replacement will be added when the revised (updated) campaign bulletin is released.
| Labor Code | Description | Labor Hours |
| V2002 V2002A | Inspection Brake Line Clip Correct (Campaign Complete – Repair Not Needed)
Inspection Brake Line Clip Incorrect (Awaiting Brake Line Replacement) | 0.3
0.3 |
Includes 0.1 hours for administrative allowance
DEALER RESPONSIBILITY
Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of the vehicle, or ownership. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to perform the required correction according to the instructions contained in this bulletin. Program follow-up cards should not be used for this purpose, since the customers may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service, you must take the steps necessary to ensure the recall remedy has been implemented before selling or releasing the vehicle.
Important:
As required by Federal law, dealers are not to deliver any new vehicle in their inventory, which is covered by a Safety Recall, until the necessary remedy has been performed.
Dealers are to confirm vehicle eligibility prior to beginning repairs by using IVIS (Isuzu Vehicle Information System). Not all vehicles may be involved.
For dealers with involved vehicles, a listing of involved vehicles containing the complete vehicle identification numbers has been or will be provided. Dealers will not have a report available if they have no involved vehicles currently assigned.
OWNER NOTIFICATION
Notification letters will be sent to owners of affected vehicles already retailed in the United States and Canada.
[SAMPLE OWNER LETTER – US]
IMPORTANT SAFETY RECALL
NHTSA Recall 20V-193
This notice applies to your vehicle, <VIN>
MAY 2020
Dear Customer,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Your vehicle <VIN> 2019 model year Isuzu <SERIES> is involved in safety recall NHTSA 20V-193.
WHAT IS THE CONDITION?
Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2019MY Isuzu N-Gas vehicles produced between July 8 and July 12, 2019. In some of the affected vehicles, the brake line clip(s) for the rear driver side brake line (which is routed inside the passenger side frame rail) may have been incorrectly installed, potentially allowing the brake line to make contact with a grounding bolt. Repeated contact with the bolt could compromise the rear driver side brake line, leading to a loss of brake fluid and resulting in a drop in the hydraulic brake pressure and a reduction or loss of the rear driver side braking performance. All of the remaining brakes (front, passenger side rear and parking brake) will continue to operate normally. If the rear driver side brake fails, the braking performance of the vehicle can be reduced, increasing the risk of a crash.
WHAT WE WILL DO
Dealers will inspect the brake line mounting clips to determine if they were installed correctly. If the clips are not installed correctly, the brake line will be replaced. This service will be performed free of charge.
WHAT YOU SHOULD DO
We recommend that you contact your Isuzu dealer to schedule an appointment. Although not necessary, please present this Owner Notification Letter at the time of your appointment or refer to Campaign Service Bulletin CB20-H-001A. We estimate that the inspection may take up to 18 minutes to perform. However, additional time may be necessary due to the dealer’s schedule and/or if it is necessary to replace the brake line. To locate the nearest Isuzu dealer you can visit our website at www.isuzucv.com or contact our Customer Relations Department at the number listed below.
Isuzu Commercial Truck of America
Customer Relations
1-866-441-9638
If you have any difficulty having this recall performed, we recommend that you call Isuzu customer relations at 1-866-441-9638. If you are still not satisfied that we have remedied this situation without charge, and within a reasonable amount of time, you may wish to write to the Administrator of the National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington DC 20590, or call the agency’s toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.nhtsa.gov.
We regret any inconvenience which this action may cause you.
Sincerely,
Isuzu Commercial Truck of America, Inc.
Important: If you have sold or traded your Isuzu vehicle, please enter the owner’s name and address, if known, on the attached “Change of Information” postcard, tear off at both perforations, and drop it in the mail. Postage has already been paid. We will contact the new owner.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Lessor means a person or entity that is the owner, as reflected on the vehicle title, of any five or more leased vehicles.
[SAMPLE OWNER LETTER – CANADA]
IMPORTANT SAFETY RECALL
This notice applies to your vehicle, <VIN>
2019 model year ISUZU <SERIES>
MAY 2020
Dear Customer,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Safety Recall Transport Canada 2020-142.
WHAT IS THE CONDITION?
Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2019MY Isuzu N-Gas vehicles produced between July 8 and July 12, 2019. In some of the affected vehicles, the brake line clip(s) for the rear driver side brake line (which is routed inside the passenger side frame rail) may have been incorrectly installed, potentially allowing the brake line to make contact with a grounding bolt. Repeated contact with the bolt could compromise the rear driver side brake line, leading to a loss of brake fluid and resulting in a drop in the hydraulic brake pressure and a reduction or loss of the rear driver side braking performance. All of the remaining brakes (front, passenger side rear and parking brake) will continue to operate normally. If the rear driver side brake fails, the braking performance of the vehicle can be reduced, increasing the risk of a crash.
WHAT WE WILL DO
Dealers will inspect the brake line mounting clips to determine if they were installed correctly. If the clips are not installed correctly, the brake line will be replaced. This service will be performed free of charge.
WHAT YOU SHOULD DO
We recommend that you contact your Isuzu dealer to schedule an appointment. Although not necessary, please present this Owner Notification Letter at the time of your appointment or refer to Campaign Service Bulletin CB20-H-001A. We estimate that the inspection may take up to 18 minutes to perform. However, additional time may be necessary due to the dealer’s schedule and/or if it is necessary to replace the brake line. To locate the nearest Isuzu dealer you can visit our website at www.isuzutruck.ca or contact our Customer Relations Department at the number listed below.
Isuzu Commercial Truck of Canada
Customer Relations
1-866-441-9638
If you have questions or concerns that your Isuzu dealer is unable to answer, please contact our Customer Relations Department at 1-866-441-9638.
We regret any inconvenience which this action may cause you.
Sincerely,
Isuzu Commercial Truck of Canada, Inc.
Important: If you have sold or traded your Isuzu vehicle, please enter the owner’s name and address, if known, on the attached “Change of Information” postcard, tear off at both perforations, and drop it in the mail. Postage has already been paid. We will contact the new owner.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Lessor means a person or entity that is the owner, as reflected on the vehicle title, of any five or more leased vehicles.
MAY 2020
Safety Recall NHTSA 20V-193 / TC 2020-142
Campaign Bulletin CB20-H-001A
IMPORTANT SAFETY RECALL
BRAKE LINE CLIP INSPECTION AND INSTALLATION – 20V-193
(Transport Canada 2020-142)
To: Isuzu Commercial Truck Service Managers and Parts Managers
This notice and Campaign Bulletin CB20-H-001A with sample owner letters are being sent to update you about Safety Recall – Brake Line Clip Inspection and Replacement in certain Isuzu commercial vehicles.
AFFECTED VEHICLES
- 2019MY Isuzu N-Gas Vehicles Produced Between July 8 and July 12, 2019
CONDITION
Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2019MY Isuzu N-Gas vehicles produced between July 8 and July 12, 2019. In some of the affected vehicles, the brake line clip(s) for the rear driver side brake line (which is routed inside the passenger side frame rail) may have been incorrectly installed, potentially allowing the brake line to make contact with a grounding bolt. Repeated contact with the bolt could compromise the rear driver side brake line, leading to a loss of brake fluid and resulting in a drop in the hydraulic brake pressure and a reduction or loss of the rear driver side braking performance. All of the remaining brakes (front, passenger side rear and parking brake) will continue to operate normally. If the rear driver side brake fails, the braking performance of the vehicle can be reduced, increasing the risk of a crash.
CORRECTION
Dealers will inspect the brake line mounting clips to determine if they were installed correctly. If the clips are not installed correctly, the brake line will be replaced. This service will be performed free of charge.
VEHICLES INVOLVED
Involved are certain 2019MY Isuzu N-Gas vehicles produced between July 8 and July 12, 2019.
OWNER NOTIFICATION
OWNER NOTIFICATION WILL BEGIN MAY 15, 2020.
Please ensure that all appropriate personnel within your dealership are aware of this Safety Recall – Brake Line Inspection and Replacement and that the necessary repairs are performed on all affected vehicles either in your inventory or brought into your dealership for repair per the above instructions.
Isuzu Commercial Truck of America, Inc.
Customer Relations Department
1400 S. Douglass Road, Suite 100, Anaheim, CA 92806 *1-866-441-9638
DOC ID: DN_20V193_20200508
STOP SALE AND DELIVERY – SAFETY RECALL
Date: April 3, 2020
Subject: Stop Sale and Delivery for Upcoming Safety Recall
Affected Models:
- 2019MY Isuzu N-Gas Vehicles Produced Between July 8 and July 12, 2019
To: Isuzu Dealer Principal, Sales Manager and Service Manager
Effective immediately, stop the sale and delivery of affected vehicles in your inventory, even if a customer has purchased an affected vehicle. We are in the process of taking steps to address a safety related defect in these vehicles. Federal law prohibits the sale and delivery to customers of any vehicle containing a safety defect.
You must not deliver any covered vehicles to customers until after the vehicle has been remedied.
WHAT IS THE CONDITION?
Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2019MY Isuzu N-Gas vehicles produced between July 8 and July 12, 2019. In some of the affected vehicles, the brake line clip(s) for the rear driver side brake line (which is routed inside the passenger side frame rail) may have been incorrectly installed potentially allowing the brake line to make contact with a grounding bolt. Repeated contact with the bolt could compromise the rear driver side brake line, leading to a loss of brake fluid and resulting in a drop in the hydraulic brake pressure and a reduction or loss of the rear driver side braking performance. All of the remaining brakes (front, passenger side rear and parking brake) will continue to operate normally. If the rear driver side brake fails, the braking performance of the vehicle can be reduced, increasing the risk of a crash.
WHAT WE WILL DO
Isuzu Commercial Truck of America, Inc. has issued this notice, Campaign Bulletin CB20-H-001 – which provides a preliminary inspection procedure – and, if applicable, an affected inventory report (approximately 29 vehicles are in dealer inventory).
WHAT YOU SHOULD DO
After confirming there are affected vehicles in your dealer’s inventory, using the Isuzu Vehicle Information System (IVIS), open a repair order referencing this Stop Sale for each affected vehicle in your inventory and perform the preliminary inspection as set forth in Campaign Bulletin CB20-H-001.
Dealers should complete this procedure as soon as possible. However, all vehicles that will require brake line replacement must remain in dealer inventory until the revised (updated) campaign bulletin is released and the campaign brake line replacement procedures are performed.
IMPORTANT: Always confirm vehicle eligibility prior to beginning repairs by using the Isuzu Vehicle Information System (IVIS).
You will receive another notice regarding owner notification as well as a revised (updated) campaign bulletin (containing the campaign brake line replacement procedures and sample owner letters) after the owner notification schedule has been finalized and the owner letter has been approved by NHTSA.
We regret any inconvenience this action may cause you.
Sincerely,
Isuzu Commercial Truck of America, Inc.
Isuzu Commercial Truck of America, Inc.
Customer Relations Department
1400 S. Douglass Road, Suite 100, Anaheim, CA 92806 *1-866-441-9638
Chronology of Defect / Noncompliance Determination 573.6 (c) (6) (7)
| Describe the chronology of events leading up to the defect decision or test data for the noncompliance decision: (2000) |
| The Isuzu North America group responsible for the vehicles’ Body Builder Guides received an initial inquiry on February 12, 2020 from an upfitter/body builder about one vehicle, asking whether there had been a change in the brake line routing or retention structure/design; the upfitter soon found three additional new vehicles with the routing similarly situated. After finding no relevant design changes, that group referred the matter to Isuzu’s North America’s Quality Assurance (QA) department for further review on February 24, 2020.
A yard inspection of 1822 vehicles at the Charlotte production plant began the next day and was completed on February 27, 2020. The yard vehicles had been built between January 2019 and February 2020. Finding no improperly routed brake lines, the yard inspection confirmed that the issue may have been limited to a particular production period. Isuzu A total of 164 vehicles were built during the night shift from July 8-12, 2019. Approximately 40 percent of those remain with body builders or are in dealer inventory. Isuzu On March 27, 2020, Isuzu |
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| ISUZU | NPR | 2019 |
19 Associated Documents
Remedy Instructions and TSB
RCRIT-20V193-7639.pdf 262.032KB
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Manufacturer Notices(to Dealers,etc)
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Defect Notice 573 Report
RCLRPT-20V193-3911.PDF 215.677KB
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Remedy Instructions and TSB
RCRIT-20V193-5314.pdf 272.638KB
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Miscellaneous Document- Chronology
RMISC-20V193-3036.pdf 141.72KB
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Recall Acknowledgement
RCAK-20V193-8622.pdf 244.848KB
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Remedy Instructions and TSB
RCRIT-20V193-1200.pdf 1701.692KB
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Remedy Instructions and TSB
RCRIT-20V193-2490.pdf 1003.145KB
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Manufacturer Notices(to Dealers,etc)
RCMN-20V193-2061.pdf 277.917KB
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Manufacturer Notices(to Dealers,etc)
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Manufacturer Notices(to Dealers,etc)
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Manufacturer Notices(to Dealers,etc)
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Manufacturer Notices(to Dealers,etc)
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V193-7976.pdf 259.214KB
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Owner Notification Letter(Part 577)
RCONL-20V193-6620.pdf 74.782KB
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Manufacturer Notices(to Dealers,etc)
RCMN-20V193-8064.pdf 106.918KB
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Recall Quarterly Report #1, 2020-2
RCLQRT-20V193-3264.PDF 211.153KB
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Recall Quarterly Report #2, 2020-3
RCLQRT-20V193-5952.PDF 211.253KB
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Recall Quarterly Report #3, 2020-4
RCLQRT-20V193-5647.PDF 211.339KB
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