V2001 – Seat Belt Inspection And Replacement – 20V-025 – 2019-2020 Isuzu

January 17, 2020 NHTSA CAMPAIGN NUMBER: 20V025000

Seat Belt May Not Restrain Occupants

In the event of a crash, if the occupant is not properly restrained, there is an increased risk of injury.

 

NHTSA Campaign Number: 20V025

Manufacturer Isuzu Technical Center of America, Inc.

Components SEAT BELTS

Potential Number of Units Affected 1,138

 

Summary

Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2020 Isuzu NPR HD, NPR XD, NQR and NRR and Chevrolet 4500HD, 4500XD, 5500HD and 5500XD and 2019 Isuzu NPR HD GAS, NPR GAS and Chevrolet 4500 and Chevrolet 3500 vehicles equipped with a dual mode belt locking mechanism seat belt assembly. Due to a manufacturing issue, the seat belt webbing locking mechanism may not properly restrain the occupant as intended.

 

Remedy

Isuzu will notify owners, and dealers will inspect and replace the seat belt assembly, as necessary, free of charge. The recall began February 20, 2020. Owners may contact Isuzu customer service at 1-866-441-9638 or Chevrolet customer service at 1-800-222-1020. Isuzu’s number for this recall is V2001.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Isuzu Truck has a Recall


BULLETIN NUMBER:
CB20-C-001

ISSUE DATE:
JANUARY 2020

GROUP:
GLASS, INTERIOR TRIM & SEATS, RESTRAINTS, WEATHERSTRIP

IMPORTANT SAFETY RECALL

SEAT BELT INSPECTION AND REPLACEMENT – 20V-TBD

(Transport Canada 2020-TBD)

AFFECTED VEHICLES 

  • 2019MY Isuzu N-Gas Vehicles Produced Between November 8, 2019 and November 25, 2019 (Canada Produced Between November 11, 2019 and November 20, 2019)
  • 2020MY Isuzu N-Diesel Vehicles Produced Between August 23, 2019 and September 14, 2019 (Canada Produced Between August 24, 2019 and September 13, 2019)

 

INFORMATION

CONDITION

Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2019MY Isuzu N-Gas vehicles produced between November 8, 2019 and November 25, 2019; and 2020MY Isuzu N-Diesel vehicles produced between August 23, 2019 and September 14, 2019. In some of the affected vehicles, the belt webbing locking mechanism (which is applied by the rapid movement of the seat belt) may not function. Occupants may not be restrained as designed and/or may become unrestrained if the separate G-Sensor locking mechanism becomes unavailable, increasing the risk of injury in the event of a crash.

 

CORRECTION

Isuzu dealers are to inspect the seat belt label number and the seat belt assembly date. If the seat belt falls within the identified production range, the seat belt assembly will be replaced. This service will be performed free of charge.

 

VEHICLES INVOLVED

Involved are certain 2019MY Isuzu N-Gas vehicles produced between November 8, 2019 and November 25, 2019; and 2020MY Isuzu N-Diesel vehicles produced between August 23, 2019 and September 14, 2019.

Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using IVIS (Isuzu Vehicle Information System).

For dealers with involved vehicles, a report of involved vehicles containing the complete vehicle identification numbers has been or will be provided. Dealers will not have a report available if they have no involved vehicles currently assigned.

 

PARTS INFORMATION

Additional parts orders may be placed with American Isuzu Parts Distribution Network (AIPDN).

Please refer to your “involved vehicles listing” before ordering parts. Normal (non-emergency) orders should be placed on a Stock Order. In an emergency situation, parts should be ordered on a VOR (Vehicle Off Road) Order.

Part Number Description Quantity
8-97428-457-1 Belt; Seat, Tong As Necessary

 

SERVICE PROCEDURE

IMPORTANT: High visibility RED seat belts do NOT require inspection and are not to be replaced. 

  1. Place the vehicle in Park (P), apply the parking brake, and turn the engine off.
  2. Inspect the driver and passenger side tongue seat belt assembly tags’ product number and manufacturing date which are located near the seat belt’s lower anchor point. (See Figures 1 and 2.) Record these numbers on the repair order for the vehicle.
seat belt seat belt
Figure 1 Figure 2
  1. Using Table 1 below, compare the product number and the manufacturing date found on each tongue seat belt assembly tag. If any of the numbers in Table 1 match the tongue seat belt assembly tag, proceed to Step 4. If both the product number and the manufacturing date on the tongue seat belt assembly tag DO NOT match Table 1, proceed to Step 13.

NOTE: If the product number and manufacturing date are not legible, proceed to Step 4 and replace the tongue seat belt assembly.

Product Number Manufacturing Date
1115059 2019 0819
2019 0821
2019 0822
2019 0827
2019 0828
2019 0829
Table 1

 

seat belt
Figure 3

1.     Assist Handle
2.     Rear Pillar Lower Trim
3.     Tongue Side Seat Belt Assembly
4.     Door Side Floor Mat Trim Cover

  1. Remove the two (2) 12mm bolts from the assist handle. Remove and set aside for reuse. (See Figure 3.)
  2. Remove the four (4) T25 screws from the door side floor mat trim cover. Remove and set aside for reuse. (See Figure 3.)
  3. Remove the rear pillar lower trim by pulling the rear of the cover inwards to the center of the cab to detach the mounting clips. Remove and set aside for reuse. (See Figure 3.)
  4. Use a small flat head screwdriver to remove the cover from the seat belt upper anchor bolt. (See Figure 4.) Set aside for reuse.

 

seat belt
Figure 4
  1. Remove the three (3) 14mm bolts from the tongue side seat belt assembly: the retractor fixing bolt; the upper anchor bolt; and the lower anchor bolt. Remove the tongue side seat belt assembly. The mounting bolts will not be reused.
  2. Position the new tongue side seat belt assembly with the supplied bolts in place. Start tightening all three (3) new 14mm bolts by hand and then lightly snug them with a ratchet and socket. Ensure that the seat belt lower anchor point is orientated as shown in Figure 5 before tightening the bolt. Tighten all three bolts to the specified torque. Tightening Torque: 44 N·m (33 lb ft)
seat belt seat belt seat belt
Figure 5 Figure 6 Figure 7

IMPORTANT: Ensure that the belt is straight and not twisted. (See Figures 8 and 9.)

Seat Belt Seat Belt
Figure 8 Figure 9
  1. Re-install the lower panel trim and firmly push the panel to engage the retaining clips. (See Figure 3.)

NOTE: Be sure the belt webbing is not trapped between the lower trim panel and the upper anchor bolt. (See Figures 10 and 11.)

Seat Belt Seat Belt
Figure 10 Figure 11
  1. Re-install the door side floor mat trim cover using the four (4) T25 screws. (See Figure 3.)
  1. Re-install the assist handle using the two (2) 12mm bolts. Tighten both bolts to the specified torque. (See Figure 3.)

Tightening Torque: 19 N·m (14 lb ft)

  1. Use a paint pen or small paint brush to mark the head of the lower anchor bolt. (See Figures 12 and 13.)
Seat Belt Seat Belt
Figure 12 Figure 13
  1. Test the tongue seat belt assembly by fully extending the belt and ensure it is properly buckled. Then unbuckle the belt and ensure it fully retracts properly. Make sure that the belt is not twisted.
  2. Use a pair of scissors or shears to cut off the webbed belt portion of the old tongue seat belt that has both the tag and the lower anchor. (See Figure 14.) Return this portion of the seat belt to your parts department for warranty retention. Discard the remaining portion of the old tongue seat belt assembly.
Seat Belt
Figure 14
  1. Proceed to Applying the Campaign Label.

 

APPLYING THE CAMPAIGN LABEL

  1. Using a ball-point pen, fill in a campaign label (Part No. 2-90028-700-0) with Campaign Number V2001, Isuzu dealer code, and repair date.
  2. Affix the campaign label onto the driver’s side B-pillar.

CAMPAIGN LABEL

 

CLAIM INFORMATION

Refer to the Isuzu ICS Claims Processing Manual for details on Campaign Claim Submission.

Submit only one claim as indicated below.

Labor Code Description Labor Hours
V2001 Seat Belt Inspection (Both Driver and Passenger Sides)

ADD: Seat Belt Replacement – One Side

ADD: Seat Belt Replacement – Both Sides

0.2

0.5

0.7

Includes 0.1 hours for administrative allowance

 

DEALER RESPONSIBILITY

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of the vehicle, or ownership. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to perform the required correction according to the instructions contained in this bulletin. Program followup cards should not be used for this purpose, since the customers may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service, you must take the steps necessary to ensure the recall remedy has been implemented before selling or releasing the vehicle.

 

Important:

As required by Federal law, dealers are not to deliver any new vehicle in their inventory, which is covered by a Safety Recall, until the necessary remedy has been performed.

Dealers are to confirm vehicle eligibility prior to beginning repairs by using IVIS (Isuzu Vehicle Information System). Not all vehicles may be involved.

For dealers with involved vehicles, a listing of involved vehicles containing the complete vehicle identification numbers has been or will be provided. Dealers will not have a report available if they have no involved vehicles currently assigned.

 

OWNER NOTIFICATION

Notification letters will be sent to owners of affected vehicles already retailed in the United States and Canada.


STOP SALE AND DELIVERY – SAFETY RECALL

Date: January 17, 2020 

Subject: Stop Sale and Delivery for Upcoming Safety Recall

Affected Models: 

  • 2019MY Isuzu N-Gas Vehicles Produced Between November 8, 2019 and November 25, 2019
  • 2020MY Isuzu N-Diesel Vehicles Produced Between August 23, 2019 and September 14, 2019

To: Isuzu Dealer Principal, Sales Manager and Service Manager

Effective immediately, stop the sale and delivery of affected vehicles in your inventory, even if a customer has purchased an affected vehicle. We are in the process of taking steps to address a safety related defect in these vehicles. Federal law prohibits the sale and delivery to customers of any vehicle containing a safety defect.

You must not deliver any covered vehicles to customers until after the vehicle has been remedied.

 

WHAT IS THE CONDITION?

Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2019MY Isuzu N-Gas vehicles produced between November 8, 2019 and November 25, 2019; and 2020MY Isuzu N-Diesel vehicles produced between August 23, 2019 and September 14, 2019.  In some of the affected vehicles, the belt webbing locking mechanism (which is applied by the rapid movement of the seat belt) may not function. Occupants may not be restrained as designed and/or may become unrestrained if the separate G-sensor locking mechanism becomes unavailable, increasing the risk of injury in the event of a crash.

 

WHAT WE WILL DO

Isuzu Commercial Truck of America, Inc. has issued this notice, an affected inventory report for the 800 vehicles (approximately) in dealer inventory, and Campaign Bulletin CB20-C-001, which provides inspection and replacement instructions. Dealers with affected inventory will be shipped an initial quantity of replacement parts in order to complete immediate repairs should inspection lead to replacement.

 

WHAT YOU SHOULD DO

Confirm the affected vehicles in dealer inventory using the Isuzu Vehicle Information System (IVIS), open a repair order referencing this Stop Sale and perform the inspection and, if necessary, the replacement as set forth Campaign Bulletin CB20-C-001.  Order additional parts only if and to the extent your seat belt inspections have determined replacement belts are needed.

IMPORTANT: Always confirm vehicle eligibility prior to beginning repairs by using the Isuzu Vehicle Information System (IVIS).

You will receive another notice regarding owner notification as well as a revised campaign bulletin containing sample owner letters as soon as the owner notification schedule is available and once the owner letter has been approved by NHTSA.

We regret any inconvenience this action may cause you.

Sincerely,

Isuzu Commercial Truck of America, Inc.

Isuzu Commercial Truck of America, Inc.
Customer Relations Department
1400 S. Douglass Road, Suite 100, Anaheim, CA 92806 *1-866-441-9638

DOC ID: SS_V2001_20200117


11 Affected Products

Vehicles

MAKE MODEL YEAR
CHEVROLET 4500HD 2019-2020
CHEVROLET 4500XD 2020
CHEVROLET 5500HD 2020
CHEVROLET 5500XD 2020
ISUZU NPR 2019
ISUZU NPR HD 2019-2020
ISUZU NPR XD 2020
ISUZU NQR 2020
ISUZU NRR 2020

14 Associated Documents

Remedy Instructions and TSB

RCRIT-20V025-0637.pdf 934.448KB

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Manufacturer Notices(to Dealers,etc)

RCMN-20V025-5358.pdf 141.2KB

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Manufacturer Notices(to Dealers,etc)

RCMN-20V025-0687.pdf 231.294KB

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Remedy Instructions and TSB – Campaign Service Bulletin re SEAT BELT INSPECTION AND REPLACEMENT

RCRIT-20V025-7028.pdf 833.582KB

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Defect Notice 573 Report

RCLRPT-20V025-7692.PDF 220.468KB

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Manufacturer Notices(to Dealers,etc) – Stop Sale and Delivery for Upcoming Safety Recall

RCMN-20V025-3003.pdf 124.462KB

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Recall Acknowledgement

RCAK-20V025-1307.pdf 245.534KB

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Manufacturer Notices(to Dealers,etc) – Frequently Asked Questions (FAQs) for Safety Recall N202292780 SEAT BELT INSPECTION AND REPLACEMENT

RCMN-20V025-7126.pdf 34.419KB

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re Stop Delivery Order for Upcoming Safety Recall N202292780

RCMN-20V025-6544.pdf 67.867KB

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Remedy Instructions and TSB

RCRIT-20V025-0973.pdf 328.765KB

To View or Download this Document Click Here


Manufacturer Notices(to Dealers,etc)

RCMN-20V025-7341.pdf 34.189KB

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Manufacturer Notices(to Dealers,etc)

RCMN-20V025-1496.pdf 115.585KB

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Owner Notification Letter(Part 577)

RCONL-20V025-1304.pdf 200.002KB

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Owner Notification Letter(Part 577)

RCONL-20V025-9736.pdf 147.421KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V025&docType=RCL

 


 

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Last update on 2020-07-08 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2020-07-08 / Affiliate links / Images from Amazon Product Advertising API

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